GEN-5 -- Upgraded and lost my tokens
Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
Forum Discussion
Lost mine, too. I'm in the process of trying to have them transferred/replaced.
The HUGESNET SUPPORT person that helped me was Edward Anderson, case number 103236522. Only required one call, though he made multiple transactions to add the tokens and then credit my account.
GabeU wrote:Lost mine, too. I'm in the process of trying to have them transferred/replaced.
I hope that won't be difficult to do.
maratsade wrote:
GabeU wrote:Lost mine, too. I'm in the process of trying to have them transferred/replaced.
I hope that won't be difficult to do.
It wasn't. I pmed Liz and she added them back in. I do wish they made it easier for her and other mods to do so, though, as she ended up having to add them a few at a time, then credit the account for the cost. It zeroed out in the end, of course.
That was the same mechanism the tech that helped me had to follow to get my tokens back.
