Forum Discussion

larrykelly's avatar
larrykelly
Junior
8 years ago

GEN-5 -- Upgraded and lost my tokens

Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
GabeU's avatar
GabeU
Distinguished Professor IV

Lost mine, too.  I'm in the process of trying to have them transferred/replaced.  

larrykelly's avatar
larrykelly
Junior
8 years ago

The HUGESNET SUPPORT person that helped me was Edward Anderson, case number 103236522. Only required one call, though he made multiple transactions to add the tokens and then credit my account. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    I went a different way, but they are reinstated.  I still don't know if I will ever need them, but it's nice to have them just in case.  :)

    • GW's avatar
      GW
      Advanced Tutor
      8 years ago

      23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
        GW wrote:

        23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.

        I'm sure you'll be able to get them back.  I would PM a mod instead of calling, but that's just my opinion.