GEN-5 -- Upgraded and lost my tokens
Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
Forum Discussion
Lost mine, too. I'm in the process of trying to have them transferred/replaced.
GabeU wrote:Lost mine, too. I'm in the process of trying to have them transferred/replaced.
I hope that won't be difficult to do.
maratsade wrote:
GabeU wrote:Lost mine, too. I'm in the process of trying to have them transferred/replaced.
I hope that won't be difficult to do.
It wasn't. I pmed Liz and she added them back in. I do wish they made it easier for her and other mods to do so, though, as she ended up having to add them a few at a time, then credit the account for the cost. It zeroed out in the end, of course.
That was the same mechanism the tech that helped me had to follow to get my tokens back.
larrykelly wrote:That was the same mechanism the tech that helped me had to follow to get my tokens back.
And it was Welcome Back Tokens Day! :smileyvery-happy:
GabeU wrote:
maratsade wrote:
GabeU wrote:Lost mine, too. I'm in the process of trying to have them transferred/replaced.
I hope that won't be difficult to do.
It wasn't. I pmed Liz and she added them back in. I do wish they made it easier for her and other mods to do so, though, as she ended up having to add them a few at a time, then credit the account for the cost. It zeroed out in the end, of course.
That sounds time consuming for the mods, especially if they have a lot of users asking for tokens to be added back in. I'm sure they'll have this figured out soon enough so tokens will transfer with the upgrade. Glad to hear that aside from being a bit time consuming, it can be done fairly easily. I don't want to lose my 25GB in tokens!
