Forum Discussion

larrykelly's avatar
larrykelly
Junior
8 years ago

GEN-5 -- Upgraded and lost my tokens

Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
maratsade's avatar
maratsade
Distinguished Professor IV
GabeU wrote:

Lost mine, too.  I'm in the process of trying to have them transferred/replaced.  

I hope that won't be difficult to do.

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
maratsade wrote:
GabeU wrote:

Lost mine, too.  I'm in the process of trying to have them transferred/replaced.  

I hope that won't be difficult to do.

It wasn't.  I pmed Liz and she added them back in.  I do wish they made it easier for her and other mods to do so, though, as she ended up having to add them a few at a time, then credit the account for the cost.  It zeroed out in the end, of course.  

  

  • larrykelly's avatar
    larrykelly
    Junior
    8 years ago

    That was the same mechanism the tech that helped me had to follow to get my tokens back.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago
      larrykelly wrote:

      That was the same mechanism the tech that helped me had to follow to get my tokens back.

      And it was Welcome Back Tokens Day! :smileyvery-happy:

      • Wally Estes's avatar
        Wally Estes
        Sophomore
        8 years ago

        I upgraded to gen 5 today and I also lost the tokens, 9.5 GB to be specific.

        I called customer support to request that they be added back to my acccount.

        They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens.

        Case# is 103523561

        Could a moderator assist with this issue?

         

        Wally Estes

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago
    GabeU wrote:
    maratsade wrote:
    GabeU wrote:

    Lost mine, too.  I'm in the process of trying to have them transferred/replaced.  

    I hope that won't be difficult to do.

    It wasn't.  I pmed Liz and she added them back in.  I do wish they made it easier for her and other mods to do so, though, as she ended up having to add them a few at a time, then credit the account for the cost.  It zeroed out in the end, of course.  

      

    That sounds time consuming for the mods, especially if they have a lot of users asking for tokens to be added back in.  I'm sure they'll have this figured out soon enough so tokens will transfer with the upgrade.  Glad to hear that aside from being a bit time consuming, it can be done fairly easily.  I don't want to lose my 25GB in tokens!