Forum Discussion
GEN-5 -- Upgraded and lost my tokens
Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
I upgraded to gen 5 today and I also lost the tokens, 9.5 GB to be specific.
I called customer support to request that they be added back to my acccount.
They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens.
Case# is 103523561
Could a moderator assist with this issue?
Wally Estes
Hi Wally,
Thanks for posting and sharing your case number. Please check your PMs.
