Forum Discussion

shadyacres's avatar
shadyacres
New Poster
3 years ago

HughesNet Fusion Plans

I received an email on December 1, 2022 saying that the new fusion plans were available in my area, plus there is an announcement in my app that said they were available in my area. I did a quick Google search and found the page on their site where I could type in my address, so I did and the pricing plans popped up for me and told me to call to upgrade. I got sidetracked and forgot for a few days, but called the number on the announcement in my app on the 7th, then the number in my email today, and both times were told it wasn't available in my area?? I do not understand why I received an email and still have the announcement in my app that says it's available for me when in reality isn't at all. Disappointing. I was super excited to upgrade both my data plan and to Fusion.

Plans
  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Hi shadyacres,

     

    I see it's your first post here, so welcome to the community! I'm sorry to see this happened, I can understand your disappointment. We're investigating this to ensure that we can further minimize this sort of thing happening in the future. Thank you so much for bringing this to our attention.

     

    -Liz

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Good morning shadyacres,

       

      Since we're investigating what happened in your case, we'd love to get more details to better help us find the root cause. Do you know which URL you visited to type in the address? It might still be in your internet browser history.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz

      • shadyacres's avatar
        shadyacres
        New Poster
        2 years ago

        On December 1st I received this email:

         

        And this notification in my account homepage:

         

        So I did a Google search and clicked this link:

        https://www.hughesnet.com/fusion

         

        On December 1, when I put in my address, it gave me two Fusion plan options, so I called a few days later and they told me it wasn't available in my area and now when I go to that page and enter my address it only gives me the regular options, not fusion plans