Forum Discussion

Courtney1980's avatar
Courtney1980
Freshman
3 months ago

Slow Speeds with Fusion

Just switched to Fusion, first month worked wonders even after priority data ran out. Kids were able to get into the classes, stream their teachers, even without priority data. Now pages are barely loading and they can’t get into their live classes. Help!

Performance
  • Remy's avatar
    Remy
    3 months ago

    Courtney1980.

     

    After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

     

    Thanks,

    Remy

  • Remy's avatar
    Remy
    Moderator
    3 months ago

    Courtney1980,

     

    Thanks for reaching out! We're sorry to hear you've been experiencing some service issues, and we'd love to help out! A couple quick questions; when did this issue seem to start? Was this issue being experienced when you had priority data on your account?


    Thanks,

    Remy

    • Courtney1980's avatar
      Courtney1980
      Freshman
      3 months ago

      It started maybe a week ago. No. We didn’t experience while having the priority data. And during the first month it ran fine without priority data. So when the priority data was used this month we assumed it would continue to run like it had the first month. 

      • Remy's avatar
        Remy
        Moderator
        3 months ago

        Courtney1980.

         

        After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

         

        Thanks,

        Remy