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Anonymous's avatar
Anonymous
8 years ago

HughesNet Gen5

Hughes Successfully Launches High-throughput Satellite Setting the stage for the next generation of HughesNet Gen5 satellite Internet service   E...
Gen5 internet service continues to be very slow
Liz's avatar
Liz
Moderator

Hi Drewman,

 

Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.

 

chowie220's avatar
chowie220
New Poster
8 years ago
Liz,
I'm a newer customer like 6 weeks ago. I left fairpoint because of continuously having bad service or no service at all. Now that being said my HughesNet was suppose to run a lot better. I can't even stream movies through my fire stick anymore with satellite which is very frustrating considering we use our data in our phones all the time.
My question is, can I upgrade to Gen5 and will there be anything that would be requested from me in a financial way?
  • pacetree's avatar
    pacetree
    Junior
    8 years ago
    chowie220 wrote:
    Liz,
    I'm a newer customer like 6 weeks ago. I left fairpoint because of continuously having bad service or no service at all. Now that being said my HughesNet was suppose to run a lot better. I can't even stream movies through my fire stick anymore with satellite which is very frustrating considering we use our data in our phones all the time.
    My question is, can I upgrade to Gen5 and will there be anything that would be requested from me in a financial way?

    I can't speak for your location, but I just called and found that there is a path to upgrade with no money down in my area and with 14 months left on my Gen 4 contract.  I'm in the Raleigh/Durham, NC area.  I would call and ask.