Forum Discussion
Is unlimited data in Hughesnet future?
It's fascinating how people will easily believe Excede when they advertise "no throttling up to 150GB", but think Hughes is lying when they advertise "high speed internet".
I know Hughes has the capacity to offer High Speed Internet. I've seen them do it. I've downloaded games over 6GB in under 20 minutes flat. Quite frankly that's exactly what I need the internet for, so it works for me.
The part you don't seem to understand is when 1k+ people are trying to stream SD (or more) simultaneously for hours on end on any particular beam, it's not called intentional throttling, it's called congestion and will slow down any system. Encouraging larger plan sizes just encourages more congestion and worse service for everyone.
So, if you think Excede isn't just fishing for a quick, larger market share that's eventually going to blow up in their face, you're mistaken. But, good luck with that.
Edit: And if you think people streaming aren't the issue, take a look in the Tech section, where nearly every slowness complaint starts with "I can't even stream...", and most aren't even aware of the resolution they're trying to stream at.
Recently another ISP began offering unlimited data -- the result has been disastrous, and speeds have taken a huge tumble for everyone, even users who do not subscribe to the unlimited data package. In fact, the company appears to be throttling speeds on purpose, just to allow for all that "unlimited" data. Users are furious and are venting on the company's forums. (I have found it very illuminating to read the support forums for a couple of other ISPs; there's a lot of perspective to be gained). In any case, while there's "unlimited" data, people can't really use it, as the speed is laughable.
- I give up. If you guys don’t want to demand better service or a better way to provide service then whatever. People blissfully happy with limits don’t try to rock the boat. There’s a better way and surprise exede is doing it. Too bad you guys don’t want the same from Hughes. Oh well. I’m sure exede has issues during peak hours BUT from friends who I actually physically know they say exede is a great unlimited service. But whatever. They had a monopoly and now they don’t. Let’s hope they make Service better for us.
Have you read Exede's support forums? The users aren't happy. But it may work differently for you -- best of luck.
- Well if you’re gonna make claims I’d love to see the links of this new unnamed company. Lol.
Go to the company's support forums. Simply search Google for the company's name and the words support forums. There are complaints as old as 48 hours, and someone actually was complaining about the unlimited plan. I'm not going to post the links here, sorry, but the main link to the support forums is community.nameofcompany.com.
The company recently changed its name, by the way.
Saxgod wrote:
I give up. If you guys don’t want to demand better service or a better way to provide service then whatever.Until they start detecting and kicking people off for doing things that disrupt everyone, like trying to stream 4k movies, you can demand all you want until your face turns blue. It's not going to happen.
You really do need to give up, because you clearly don't understand how this works, and you keep missing the point that wanting and having are two completely different things.
- Which company cause I’ve been talking about exede and you said another company. So which OTHER company. This is why I was wanting a link not some generic reply.
- Wow I’m hoping you’re talking about exede it now it’s called viasat. Anyway I looked and then dug into their complaints. First off I’m amazed their Customer Service Rep (CSR) actually talk and post on their comments. That’s refreshing. Does HughesNet? I usually call when I have a major issue but that’s because the reason the people were having problems were just like others who have problems and aren’t very tech savvy.
They didn’t know they needed to reset the modem. Surprise that solves A LOT of problems. Some even upgraded their service but sounds like they should have just rebooted stuff. Look again from people I know, ie my kids teacher, got exede because of the unlimited plan. They still rave about it.
I’m not saying HughesNet sucks I’m saying HughesNet OFFER SOMETHING SIMILAR. I wanna stay a HughesNet customer when my contract runs out in a year and a half. I hope to god they actually have a plan like this. It would be really nice. I’m going to assume they won’t and I will have to pay for the 25gb tokens. I’m sorry Netflix has kick **bleep** shows I want to watch. I try and binge them and then move on but if they are in 4K I want to get that experience without worrying about my data going away. I live in the rural areas and cell tech can already pull off 10+ Mbps. I figure you guys know that the servers use cell tech as well right. Run a speed test and sometimes you’ll see ATT pop up. Don’t fall for the company line that they can’t offer it because of the technology. This is why monopolies are bad. They are charging quite a bit for tech that should cost 50 dollars less but because of our location and the fact they and exede are the only game in town they get away with this stuff.
I’ve had microwave internet as well which was great if you wanted faster then dialup. HughesNet is also great. I’m hoping on a year maybe less they will start having Service plans that allow for unlimited, 150gb then it gets throttled, and advertise but the speed will be 10-15 Mbps. I’m sure some dummy on here will think why can’t they have it at 25 like the other plans but I’m sure some “lovely” folks will help him understand and use the “smh” tag thinking people just don’t get it. I’m sure all you shakers have been in the industry, know the capabilities of what can be done, and I even bet you guys can build a PC from the motherboard up.
Like I said maybe now with section 2 gone, that’s the net neutrality stuff, Hughes and others will start expanding their foundation and maybe add another satellite or two for their internet business. To be honest if Trump does want to help infrastructure he’d also push for the expansion of satellite technologies and give Hughes or a competitor to Hughes the money to put more satellites up as well as help them expand their server capabilities.
Or heck I have Frontier and I still pay for my regular DSL that is the most annoying service. We get 5-6 Mbps which is good but then sometimes something at the hub has to be fixed and we wait for a few days till they send a guy out to reset that node. Till then no one in the city has internet at least not through Frontier. When Verizon owned it the upkeep was better and issues were usually resolved in a day. Frontier is the worst. They are why I got Hughes. We also keep Frontier for online gaming cause you can’t online game. Thankfully we also have great cell service so getting internet isn’t the problem. Heck even watching online isn’t an issue. Sprint and ATT get great service in my 400+ town. Sprint gets about 8-10mbps and ATT ranges from 50 to 100mbps. Both have unlimited plans as well and I use about 50gb just for me but my sons are starting to gobble up as much if not more.
They both have PS4s and to game one uses cell tech and the other uses Frontier. To not suck up the bandwidth I use Hughes to watch tv shows, films, or whatever. Most families would only need one provider but Frontier has no options to expand plans for my area so we pay like we have the top of the line plan when if we were in another area our plan is equal to the crappy plans others have. I’d love to have one provider but it’s just not possible for rural folks.
Hughes and Exede are it for people like us. It’s weird but it seems like you guys only have Hughes for just surfing the internet. I surf on my phone as I’m writing this on my phone as well. Heck I barely use a laptop for enjoyment and same goes for the PC. So when you guys “smh” on my saying I stream my tv and other things as if that’s stupid first thing notice that’s what HughesNet advertises these plans are capable of doing. The top of the line plan says it’s for heavy duty use. Only heavy duty use I have is for watching my Apple TV.
I’m not a cord cutter so I’m not on my Apple TV all the time but still I should be able to use 150gb without it costing me $400+ dollars if I do what exede customers are able to do. With that cost it’s worth paying the early termination fee and installing exede satellite.
But again I AM A HUGHESNET FAN. Been a fan when my first satellite box I got as a kid for my birthday was a HughesNet Directv Box. So I’m hoping they start offering plans or a plan that’s unlimited but has less download speed. Like I said you don’t need 25mbps. I laugh at my friends who stay with Verizon and say I have the fastest speed for internet. I tell them I pay less for Sprint but their service still does just as good a job as yours does for less the money. HughesNet can pull off an unlimited plan and not because they throttle people down to 1mbps. They can do it and throttle people to 10mbps.
It is possible I just wish you guys would realize this but I have a feeling you won’t. I wonder do you guys pay for Hughes because of the speeds or because you don’t have anything where you are? It's comical how, after he learns more about the system he's been claiming to know so much about, the complaint then shifts to wanting them to offer 150GB at "10Mbps".
"I try and binge them and then move on but if they are in 4K I want to get that experience without worrying about my data going away." Good luck doing that with 10Mbps you NOW claim they should be able to provide. SMH.
"If directv can give you 4K and 3D channels constantly then Hughes can cover high speed internet they choose not to because they think it’s all about speed." No offense, Saxgod, but with you making that comparison I question your statement, "I’m an IT Audit consultant so I get how networks work.", as by comparing the abilities of DirecTV and it's one way system to Hughes' two way system it's evident you really don't get how networks work. SMH.
BTW, Saxgod, what's the throughput of Exede's system and it's number of subscribers? You keep making direct comparisons with HughesNet. What's the throuput of Exede, and it's number of subscribers? Oh, and just for fun, what's the upload limit of DirecTV, since you're comparing HughesNet to them, too. Oh, that's right, they don't have upload, and the way they download content to their receivers is completely different than streaming on an ISP, but you know that, because you know networks, right?
I am just going to settle this once and for all...
Jupiter 1/2 are very similar to Viasat-1/2 in terms of capacity.
Hughesnet has more than twice as many subscribers.Hughesnet can't offer more data on a system that has to support over twice as many consumers.
Sorry, but while we technically have Unlimited* Data, we won't be getting 150GB or more priority data, unless of course, Hughesnet somehow obtains more bandwidth than what's possible with todays technology. Seriously, even beams that aren't at full capacity are even having issues keep up with the demand with everyone being off work and wanting to stream content. I am seeing ~1Mbps right now.
*All plans have No Hard Data Limits. If you exceed the amount of data in your plan, Hughesnet won't cut you off or charge you more. Stay connected at reduced speeds, typically 1-3 Mbps.- I love how I’m supposed to look up answers to your questions so I’m going to do this. Exede/Viasat is working on expanding their network. I’m going to stay with HughesNet but I count 2 satellites currently working for HughesNet Service. EchoStar 19 and Echostar 17. Now as for exede they have four different satellites for Service. Their fourth one was just put up last June and is in the test run to offer what’s called Gold 30 plans that offer, wait for it 720 HD streaming. That’s with the viasat2 satellite. Viasat 3 will be launched in 2019 well the first of three of the satellites because they are going to be put one satellite to cover Europe and then Asia. But obviously first will be the US. Viasat three will be able to stream 4K video. If it’s okay to post links I can just ask. I know how much you are for following a companies rules that you supposedly are a customer of.
I mean wouldn’t a customer be wanting to have maxed out Service. I find it out that business can get 250gb plans but individuals can’t. That’s funny to me. I guess I need to setup a home business just so I can have access to the 250gb data plan lol.
Anyway HughesNet may have the most customers now I don’t know. I know exede has over 600k customers it’s services and now with Viasat 2 operational that’s why their service speeds are comparable to HughesNet. The reviews I’ve seen online assume the service doesn’t have unlimited capability and can only get up to 12mbps. That’s clearly not true since Viasat 2 is up.
Anyway if you want those links I can add them in another post. Now as for Hughes it says on their website they have surpassed 1 million active users. Now who does the market think is better and has more opportunity? Well the market has Viasat at 74 a share and echostar(hughsnet) SATS if you’re curious, at 59 a share.
Viasat is about to surpass hughsnet sadly. That’s sad but it is what it is. I’m probably going to bounce between the two of them but who cares. So after my Hughes contract expires if I don’t see any changes I’m gonna jump to exede.
I’m getting tired of the bullying though on this forum. I figure if language isn’t allowed you’d think the moderators would cut down on bullying. Then again I wonder if the moderators are the bullies. People are getting awfully defensive for HughesNet when all I’m asking for is what businesses get. I thought 50gb was the max for home but a business get 250gb? That’s disappointing but I’m sure you’ll be just fine with it. You seem to love everything about Hughes and don’t question anything and repeat verbatim what customer service reps repeat over the phone. Hmmm are you really a customer or do you work for Hughes GabeU. Very fishy how you don’t want more data options. That’s very strange. But really made me think customer rep was when you said exactly what the customer service rep said to me on the phone not 10 minutes after you wrote that to me. Very fishy. So I’m gonna stop trying to conversat with you cause you’ll twist this to be in favor of Hughes. You’ll defend it no matter what. That’s why I was hoping you’d hear my complaint and run it up the flag pole to offer more data without having to buy token packs. To get 150gb cost 400 dollars. That’s ridiculous.
Anyway if you want the satellite articles about viasat and their expansions that are starting in 2019 I can provide it. That expansion will allow me to use my 4k streaming on a regular basis not just off peak time. Okay have a good day at Hughes. Tell them thanks for the service I enjoy it. I was trying to give them advice on how to make it better but I guess the cheerleaders don’t want that kind of posts on here. - You act like you do by the way you act. When I said why can’t we have 150gb plans you say that’s not possible yet business plans go up to 250gb and have the same specs as personal plans. So I’m confused what YOU think I don’t know the difference of. It seems you think over 50gb plans don’t exist but they do.
- And yes you keep defending something they offer to businesses and act like it’s not possible for homes. Like I said I guess I should call my home a home business so I have the same speeds available. And if you want to know speeds and other specs do what I do. Call exede, call HughesNet, and call Directv. Directv keeps expanding their satellites as is exede. Hughes seems to be doing just enough and that sucks in my book.
Saxgod wrote:
You act like you do by the way you act. When I said why can’t we have 150gb plans you say that’s not possible yet business plans go up to 250gb and have the same specs as personal plans. So I’m confused what YOU think I don’t know the difference of. It seems you think over 50gb plans don’t exist but they do.Really? SME plans? Do you realize the ratio of SME plans to residential plans? Using that as proof that the system can handle offering higher data plans is tantamount to the argument of people being able to buy as many tokens as they want. And lets be clear, higher data plans at full speed, not the 10Mbps plans you eventually changed to.
I'm done with this. It's getting quite ridiculous. There comes a point when arguing the facts and limitations of a system to someone who simply won't accept them is moot.
Have a lovely day.
Viasat has the following...
Wildblue-1
Viasat-1
Viasat-2 (soon)
Viasat-3 (2019 if they are **bleep** lucky and it doesn't sit delayed for over a year)
Hughesnet has the following...
A few leases on random satellites for HN7000, they used AMC-9, Satmex5, Horizons1, not sure if those are all still in use. (yes, those still exist)
Spaceway3
Jupiter-1 (Echostar-17)
Jupiter-2 (Echostar-19)
Jupiter-3 (Echostar-24/21?, 2021 if they are lucky and it doesn't get delayed)
Also, Viasat-2 is NOT in use yet, it's still in testing, that's not why they can offer higher speeds currently, what they have done is hard-throttled video to a certain speed/resolution depending on your service plan, thus freeing up much needed bandwidth to allow for potentially higher caps.
Also, no one is stopping you from canceling your consumer account and signing up for the $500, 250GB Business package, it's rather nice aside from the cost. Don't recomend customers doing that though, as the business plans are much more costly per GB, plus the moment you are an SME customer, you lose the ability to get support via the Community. I would say that less than 1/10th of the SME customers are sitting on the top tier plan, as most use the satellite link as a pure backup link in the event someone cuts the fiber at a place. I would wager most SME customers are sitting on the Business 75, or Business 150 plan.- Here you go.
http://www.satellitetoday.com/telecom/2016/02/10/dankberg-viasat-3-satellites-will-have-more-capacity-than-the-rest-of-the-world-combined/
Look what should worry us is while HughesNet is maintaining what they have I can’t find plans to expand their service. I think Gen5 will be here for 5 years until Gen6 comes. So while that happens Viasat will be launched in 2019 and Gen6 will launch in 2022. Is that not worrying you guys? Nope, because Hughesnet is a MAJOR sponsor and player with OneWeb which is one of the companies that could put Viasat and Hughes under as consumer grade companies.
I am willing to wager that Hughesnet could end up as a VAR for OneWeb offering low latency connectivity.Also, Hughesnet doesn't provide just internet connectivity, they develop technologies for other agencies, and for the government. So, I am not worried about them really going under.
Also, here's some data on Jupiter-3, http://space.skyrocket.de/doc_sdat/jupiter-3.htm
One last thing to note, Hughesnet was playing it safe... Viasat was already working on VSAT-3, where as Hughesnet litterally just created the order for J-3. There was most likely concern that the market may have been at maximum profit potential, which J2 proved otherwise, hence the reason they ordered J3.
Viasat is taking a huge gamble on ordering so many satellites at one time, especially with OneWeb coming online in 2019.
To be fairly honest... If OneWeb offers ~50GB/m at $75 or less, I would go to them, just for the lower latency, and keep Hughesnet for my large heavy downloads.- Sorry viasat has 4 satellites and Viasat 3 is moving along fast and ready to launch in 2019. Not a lie. They had to delay launch of Viasat 2 cause SpaceX wasn’t able to put the satellite up in their position. So they contracted with another company. As for Viasat 3 they plan on having it up in 2019 for the US side and later times for the they two areas of the glove.
Curious how much is the business 150gb plan? Do you know? Anik-F2 (that "fourth" satellite) only provides 1.5Mbps, it's not used by Viasat anymore for anything unless you happen to be in remote parts of Canada, much like how Hughesnet isn't signing customers up for the three satellites that I listed as "one". If we want to go with your method, then Hughesnet has 6+.
Business 150 is $270/m with out promos.- Just FYI Viasat is doing a lot with the military as well. You can look on the market news for VSAT. Like i said the market thinks they are the one to go with for the long haul but hey I’m sure I’m wrong.
/shrugs/
Back to the topic, wont happen, not for some time. It would be stupid to increase data allowances when the satellite can't keep up with demand as is.
