Forum Discussion
Hello Mofritas,
We're terribly sorry to hear you haven't had such a great experience using our service and would like to help in figuring out what could be using up your data.
From our tools, I can see that there is an iPhone 7 (MAC address ending in :3d) connected to 2.4Ghz but has a 'Poor' quality signal, which generally means the device is either very far away from the wi-fi modem or the modem is not in an area that provides the best signal coverage. The same goes for another iPhone (MAC address ending in :b1) which also has a 'Poor' signal, and an Xbox One with a 'Fair' signal, both connected using 5Ghz.
There also appears to be 4 DISH devices connected, two of them I can identify by name - Hopper 2 and SuperJoey. I would assume that the other two are also Joeys. We recommend disconnecting these from your home network as mentioned above, they really do use up data quickly.
All of the Anytime Bytes (daytime data) has been used, with only a partial amount used from Bonus Bytes (overnight data) so there is something actively being used during the day to consume the data. In addition to isolating the Hopper and Joey units, you can use the Usage feature on the iPhones and select only Wi-Fi to see how much data is being used on each device. The Xbox One also logs this data and that can be found in the network settings.
Thank you,
Amanda
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