Question to users: Did your Sales rep or installer warn you HughesNet cannot service VPN's well?

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C0RR0SIVE wrote:

You would have to basically specifically mention that VPN usage is needed, it's also mentioned in all the fine print that VPN's dont really work with Hughesnet.

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From previous mod replies in similar situations, I was under the impression the sales agents were trained to ask about VPN use if the potential  customer mentioned using the service for work or school. I've been wrong before, definitely not the first time.

Thanks C0RR0SIVE,

I appreciate your advice. I respect your experience and knowledge.

Please allow me to ask how would I, as a first time calling customer know that I "would have to basically mention that VPN usage is needed"? Is that an inherent knowledge that customers are supposed to have?

I don't remember any reference to any any fine print over the one phone call on which I inquired about the service. All I was asked is "do you do any gaming?"...to which I replied "no".

Frankly speaking, my expectation that any company supplying a technical service such as internet which evidently has grave weaknesses (such as not working wth VPN's) would diligently screen customers for such needs. I did mention my wife works from home; maybe that should have been an alarm for the salesperson to dig a little deeper on my needs. You know the tech knowledge of the typical customer varies greatly, and a sales force should avoid trying to install service where customers will NOT be pleased.

Btw, what is your expectation?....maybe I'm off base here.

Thanks again, Spike