Forum Discussion
Question to users: Did your Sales rep or installer warn you HughesNet cannot service VPN's well?
I worked from home for years connecting to in office servers using VPN. I did not occur to me to ask if that would be a problem when I first signed on with Hughes. Only after some applications could not load due to slow speeds did Hughes track it to VPN. I just learned to balance what I opened and rarely had problems. That mimimal slow down was insignificant for the most part. Nothing like throttling that occurs when soft data cap is reached and certainly nothing like slow downs on some of the beams experiencing performace issues.
This has been the worst communcation on VPN ever. I've been on VPN in Hawaii and California with no issues. Guam connectivity 12 years ago was better than this! Regular site access is on average 1000 ms. Even pinging hughes net tonight was 3000 ms.
I told the rep we will game and VPN and I even told the installer that when he said "why do you have the highest plan?" I'm hoping to have resoultion to this issue. As I'm still waiting for engineers to call me back (a week ago). It would be cheaper to me to cancel service and pay the fee, than have to leave my company or travel 2 hours each way to get into a local office.
If you signed up directly through HughesNet and it's been less than 90 days since your sales call you can request a review of that call. If it's determined that you were misled (regarding the gaming and VPN) you may very well have recourse.
VPN's don't work very well with HughesNet, and using one can greatly reduce your speed.
GabeU wrote:VPN's don't work very well with HughesNet, and using one can greatly reduce your speed.
Yes it can greatly reduce speed. But not necessarily. As I indicated I was on VPN with Hughesnet (on Gen4) for years working from home) Impact was minimal.
Can VPN user confirm that their speeds are good when not on VPN? They may be seeing the same beam performance issues as most of the rest of us rather than VPN slow down.
When the tech on the phone was troubleshooting speed had nothing to do with VPN. It was terrible when I had VPN off and my work computer shut down. Still waiting fo "engineers" to call me back. Since the tech could see how slow everything was.
