Forum Discussion

fox12's avatar
fox12
Junior
4 years ago

Diagnostic codes question

Yesterday evening my system was so slow I couldn't load the simplest page. My partner was downloading updates on her computer with a LAN cable at the time and it was really slow too.
Everything is back normal this morning, or as normal as it gets.  Normally the code is 0000-0000-0000-0005.

 Last night it was 0000-0001-2800-1287 while it was so slow.

Does that tell us anything?

 

  • GabeU's avatar
    GabeU
    4 years ago

    fox12 

     

    The code to watch is the State Code, which you can see on this modem page.  This is also the code that the reps use and will need if you're keeping track of what's going on with the modem.  

     

    I have no clue what that or any other diagnostic codes mean.  

  • maratsade's avatar
    maratsade
    4 years ago

    "

     Last night it was 0000-0001-2800-1287 while it was so slow.

    Does that tell us anything?"

     

    My understanding is these codes are temporary  and of little use.  Like GabeU said, the code you need is the state code. 

  • Liz's avatar
    Liz
    4 years ago

    Good morning fox12,

     

    Just wanted to give you another tool that can help investigate this issue. I'm curious as to how long pages take to load for you when they seem slow. I use Chrome's developer tools to get that timing, I'll show you how to do it.

     

    -Navigate to whichever site is slow loading for you.

     

    -Open developer tools:

     

    Pressing the F12 key on your keyboard should bring up the dev tools console on the right side of the browser like so:

     

    -In this dev tools console on the right, click on the Performance tab on the top, as I've highlighted.

     

    -Then click the little reload icon to refresh the site in question so the dev tools can analyze as the site loads up.

     

    -When complete, you should see a summary of how long the site took to load, like this below with the circle graph:

     

    For me, the community loaded in 3.7 seconds.

     

    If for some reason F12 doesn't bring up the dev tools console, an alternate way is to right-click on the website, then click on "Inspect" on the menu that pops up.

     

    Please let me know if you need additional help with this.

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    "

     Last night it was 0000-0001-2800-1287 while it was so slow.

    Does that tell us anything?"

     

    My understanding is these codes are temporary  and of little use.  Like GabeU said, the code you need is the state code. 

    • fox12's avatar
      fox12
      Junior
      4 years ago

      Thanks to both of you. I was just curious. I checked the State code too, it was 0.0.0. normal I believe.
      Going to have this thing for at least 2 years, want to learn all I can.
      Thanks again.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning fox12,

     

    Just wanted to give you another tool that can help investigate this issue. I'm curious as to how long pages take to load for you when they seem slow. I use Chrome's developer tools to get that timing, I'll show you how to do it.

     

    -Navigate to whichever site is slow loading for you.

     

    -Open developer tools:

     

    Pressing the F12 key on your keyboard should bring up the dev tools console on the right side of the browser like so:

     

    -In this dev tools console on the right, click on the Performance tab on the top, as I've highlighted.

     

    -Then click the little reload icon to refresh the site in question so the dev tools can analyze as the site loads up.

     

    -When complete, you should see a summary of how long the site took to load, like this below with the circle graph:

     

    For me, the community loaded in 3.7 seconds.

     

    If for some reason F12 doesn't bring up the dev tools console, an alternate way is to right-click on the website, then click on "Inspect" on the menu that pops up.

     

    Please let me know if you need additional help with this.

     

    -Liz

    • fox12's avatar
      fox12
      Junior
      4 years ago

      Liz, you are SOOOOOO cool. I Love it. I will sure try that later. I am on a Mac right now, will try it on my HP later on my next break. Thanks loads.

      • fox12's avatar
        fox12
        Junior
        4 years ago

        Liz, that's a great tool. This was yesterday afternoon. The  speed was better than it is sometimes, but I had fun playing with it. Thanks a lot, I know this will come in handy.
        It's a very small difference getting to it in Windows Edge, but no problem.
        Right click-inspect->>-more tabs-performance.

         

        This community. It's not usually slow, just wanted to compare it to yours.

         

         

        Facebook, usually very slow, but  very big. 

         

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    fox12 

     

    The code to watch is the State Code, which you can see on this modem page.  This is also the code that the reps use and will need if you're keeping track of what's going on with the modem.  

     

    I have no clue what that or any other diagnostic codes mean.