It is ready, but they are giving priority to those that are on Spaceway3(gen3) over Jupiter 1(Gen4) users. Once they have a majority of the Spaceway3 users on Jupiter II, they will start letting Jupiter 1 users update to Jupiter II or Gen5 style plans I assume.
It honestly makes sense why they are doing it this way, seeing as Jupiter 2 is more or less a Spaceway3 replacement due to age and the very limited capacity of the older bird.
Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.
Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
You're welcome Drewman. Thank you for telling me what happened when you tried to order, this doesn't seem correct. At the very least, we should be able to take your order for Gen 5. We'll look into this.
Liz, I'm a newer customer like 6 weeks ago. I left fairpoint because of continuously having bad service or no service at all. Now that being said my HughesNet was suppose to run a lot better. I can't even stream movies through my fire stick anymore with satellite which is very frustrating considering we use our data in our phones all the time. My question is, can I upgrade to Gen5 and will there be anything that would be requested from me in a financial way?
chowie220 wrote: Liz, I'm a newer customer like 6 weeks ago. I left fairpoint because of continuously having bad service or no service at all. Now that being said my HughesNet was suppose to run a lot better. I can't even stream movies through my fire stick anymore with satellite which is very frustrating considering we use our data in our phones all the time. My question is, can I upgrade to Gen5 and will there be anything that would be requested from me in a financial way?
I can't speak for your location, but I just called and found that there is a path to upgrade with no money down in my area and with 14 months left on my Gen 4 contract. I'm in the Raleigh/Durham, NC area. I would call and ask.
Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.
I just called this number and was able to schedule an upgrade appointment for Tuesday. Thanks for the info! I've been seeing significant slowdowns on Gen 4 in the evenings and even sometimes during the day in the last month or so. I hope this upgrade solves that. I'll post about the experience.
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Gen5","id":"message:73104","revisionNum":1,"repliesCount":47,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:73104"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73104"},"body@stripHtml({\"truncateLength\":200})":" \n \n \n \n \n \n \n \n Hughes Successfully Launches High-throughput Satellite \n Setting the stage for the next generation of HughesNet Gen5 satellite Internet service \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n E...","body@stringLength":"12279","rawBody":"
Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
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EchoStar XIX, the world’s highest-capacity broadband satellite, will power HughesNet® Gen5, the next generation of the nation’s #1 high-speed satellite Internet service. HughesNet Gen5 will deliver more speed, more data and more advanced features for consumers and small businesses with limited Internet access options.
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Technology Innovation
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50% greater capacity
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Connecting an expanding number of households and small businesses with the fastest satellite Internet speeds available from coast to coast
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Next-generation architecture
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EchoStar XIX, with JUPITER™ System technology, will cover the continental United States, Alaska, Mexico and parts of Canada and South America.
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Launched on December 18, 2016*
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On a United Launch Alliance Atlas V launch vehicle from the Kennedy Space Center at Cape Canaveral, Florida
EchoStar XIX launched on December 18, 2016 from Cape Canaveral, Florida. Check out the coverage!
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INDUSTRY LEADERSHIP
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40 YEARS' EXPERIENCE
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Hughes invented satellite Internet and has over 40 years in the satellite business.
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GLOBAL IMPACT
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Hughes is a global leader in satellite broadband, with more than 5 million satellite systems installed in over 100 countries.
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CONTINUING INNOVATION
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HughesNet Gen5 is based on the experience and expertise of bringing high-speed satellite Internet service to more than 1 million American consumers and small businesses for 15+ years.
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DELIVERING ON OUR PROMISES
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HughesNet was recently ranked first in delivering advertised speeds in the Federal Communication Commission’s 2016 “Measuring Broadband in America” report for the second year in a row.
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MORE OF EVERYTHING YOU WANT
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The new HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives you more of everything you want. HughesNet Gen5 will provide more speed, more data and advanced features that enable you to do more of what you love online.
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","kudosSumWeight":2,"postTime":"2017-03-08T21:15:59.618-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Gen5 internet service continues to be very slow","text":"Gen5 internet service continues to be very slow","time":"2020-06-15T22:22:18.395-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:73104_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46822},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:73104":{"__typename":"Conversation","id":"conversation:73104","solved":false,"topic":{"__ref":"ForumTopicMessage:message:73104"},"lastPostingActivityTime":"2018-04-26T18:52:26.679-04:00","lastPostTime":"2018-04-26T18:52:26.679-04:00","unreadReplyCount":47,"isSubscribed":false},"ModerationData:moderation_data:73104":{"__typename":"ModerationData","id":"moderation_data:73104","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73104_1":{"__typename":"Revision","id":"revision:73104_1","lastEditTime":"2017-03-08T21:15:59.618-05:00"},"ForumReplyMessage:message:74019":{"__typename":"ForumReplyMessage","id":"message:74019","conversation":{"__ref":"Conversation:conversation:73104"},"author":{"__ref":"User:user:35953"},"revisionNum":1,"uid":74019,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"subject":"Re: HughesNet Gen5","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74019"},"parent":{"__ref":"ForumReplyMessage:message:74017"},"body":"
Thanks CORROSIVE. I wish the customer service rep had explained it that way to me.
","body@stringLength":"89","rawBody":"
Thanks CORROSIVE. I wish the customer service rep had explained it that way to me.
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It is ready, but they are giving priority to those that are on Spaceway3(gen3) over Jupiter 1(Gen4) users. Once they have a majority of the Spaceway3 users on Jupiter II, they will start letting Jupiter 1 users update to Jupiter II or Gen5 style plans I assume.
It honestly makes sense why they are doing it this way, seeing as Jupiter 2 is more or less a Spaceway3 replacement due to age and the very limited capacity of the older bird.
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It is ready, but they are giving priority to those that are on Spaceway3(gen3) over Jupiter 1(Gen4) users. Once they have a majority of the Spaceway3 users on Jupiter II, they will start letting Jupiter 1 users update to Jupiter II or Gen5 style plans I assume.
It honestly makes sense why they are doing it this way, seeing as Jupiter 2 is more or less a Spaceway3 replacement due to age and the very limited capacity of the older bird.
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Hi Drewman,
\n
\n
Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.
Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
You're welcome Drewman. Thank you for telling me what happened when you tried to order, this doesn't seem correct. At the very least, we should be able to take your order for Gen 5. We'll look into this.
\n
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chowie220 wrote: Liz, I'm a newer customer like 6 weeks ago. I left fairpoint because of continuously having bad service or no service at all. Now that being said my HughesNet was suppose to run a lot better. I can't even stream movies through my fire stick anymore with satellite which is very frustrating considering we use our data in our phones all the time. My question is, can I upgrade to Gen5 and will there be anything that would be requested from me in a financial way?
I can't speak for your location, but I just called and found that there is a path to upgrade with no money down in my area and with 14 months left on my Gen 4 contract. I'm in the Raleigh/Durham, NC area. I would call and ask.
Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.
I just called this number and was able to schedule an upgrade appointment for Tuesday. Thanks for the info! I've been seeing significant slowdowns on Gen 4 in the evenings and even sometimes during the day in the last month or so. I hope this upgrade solves that. I'll post about the experience.
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