Forum Discussion

kjani's avatar
kjani
New Poster
3 years ago

HughesNet REBATE is false!

I signed up for a new service (already have one service and adding a totally separate new service in August 2022) I was sold on the fact I have had great support both technical and billing - really n...
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Liz's avatar
Liz
Moderator

Hi kjani,

 

I see it's your first post here, so welcome to the community! I'm sorry to see this, I can understand how frustrating this is after all the effort you've put in for the rebate. When you said "hughesnetrebate.com which did not work", do you mean the website did not load at all? I can see why that happened, as there's an "s" missing from the url, it should be hughesnetrebates.com Do you recall where you got that link with the typo? I want to be sure that's fixed.

 

Regarding your claim, did you ever reach out to hughesnetpromotions@email-360insights.com? Also, when you said you called the rebate site, was this the number you used: 800-310-0540?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

kjani's avatar
kjani
New Poster
3 years ago

I phoned 800-310-0540 🙂

I was told on the phone by support that it was hughesnetrebate.com  Nobody said add an "s" but I did find that through this site and downloaded the form back in October (a few months ago).

I never emailed the promotions website as the form does not provide an email address and this is the first time I have had someone provide me an address  - let me know if I should email everything over there.  It's not like I MISSED anything OTHER THAN I should have paid like 15 bucks for certified 😞 they really should put on the form SEND CERTIFIED if that is needed?

I spend a fortune with hughesnet 😞 I have two separate services and one is 50 gigs and the other 30 gigs.  I also have bought 4 repeaters from hughesnet at 100 a pop.  So It is not like I'm not paying a lot of money...

  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Good morning kjani,

     

    Thanks for that confirmation. Yes, I'd try reaching out via the email address I provided, they can best handle rebate claim submissions, and hopefully they can have a look at the copy of your documents to see if they've received it. I'll also let our sales folks know about the certified mail requirement, it should be mentioned on rebate site and form if that is true.

     

    -Liz