Internet speed

What do you mean when you say "down throttle speed"?  Speed is throttled when people use up all their data. This is part of HN's fair access policy (FAP). 

Buffering is due to latency and/or congestion, both a reality of satellite internet.

Satellite internet is an expensive technology to build and maintain -- we all pay higher prices for it.  Throughput is less than terrestial cable, so we all have to share a more limited resource pool.  That's the reality of satellite internet. 

If you feel the service doesn't work for you, you're absolutely free to discontinue the subscription whenever you want. 

If you would like someone to help troubleshoot your network, please post under Tech Support and educate yourself as to the required troubleshooting steps. 

mrayko wrote:

What, if anything is being done to increase the down throttle speed to a more reasonable level that does not render my internet essentially useless only a few days into each month. I cannot afford to keep paying exuberant prices for service that is too slow for the bulk of a pay period. Honestly 1 - 3 mbps (ALWAYS 1) is not acceptable in the digital age of 2019 where even basic web surfing consumed data due to increased graphics and streaming, let alone day to day activities. Most people could get by with 5- 10 mbps and would never notice a slow down, but the constand buffering, slow downloads and dropping of service will make me not continue service when my contract is up. In the day where internet is a needed service for most anyone, a reasonable speed is not that  much to ask for without having to sell an organ to pay for it.

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