Forum Discussion

Spike1966's avatar
Spike1966
New Poster
9 years ago

Question to users: Did your Sales rep or installer warn you HughesNet cannot service VPN's well?

Customers/users,   Thank you for entertaining my question. I look forward to hearing your experience and helping others here.   The reason I ask this question is that I was NOT warned by my Sales...
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

KristinM

 

If you signed up directly through HughesNet and it's been less than 90 days since your sales call you can request a review of that call.  If it's determined that you were misled (regarding the gaming and VPN) you may very well have recourse.  

 

VPN's don't work very well with HughesNet, and using one can greatly reduce your speed.  

 

Can I run a VPN over HughesNet?

ChaCha's avatar
ChaCha
Sophomore
8 years ago
GabeU wrote:

VPN's don't work very well with HughesNet, and using one can greatly reduce your speed.

 

Yes it can greatly reduce speed.  But not necessarily.  As I indicated I was on VPN with Hughesnet (on Gen4) for years working from home) Impact was minimal.

Can VPN user confirm that their speeds are good when not on VPN?  They may be seeing the same beam performance issues as most of the rest of us rather than VPN slow down. 

  • KristinM's avatar
    KristinM
    Freshman
    8 years ago

    When the tech on the phone was troubleshooting speed had nothing to do with VPN. It was terrible when I had VPN off and my work computer shut down. Still waiting fo "engineers" to call me back. Since the tech could see how slow everything was.