I have been trying to upgrade to gen 5 via chat, but I cannot get to the actual "chat" in the contact us section. Every time I click it, I fill out all of the information, then I am told that I will ...
The Shop/Upgrade if you are on a Gen4 system, still shows Gen4 plans and not the Gen5 plans... At least, it does for me when I log into my Gen4 account.
