Forum Discussion

Freshman

4 years ago

Rotten Upgrade

I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. "I don't have one one " "That's ok I have some disposables here". Talk about an at...

Liz

Moderator

4 years ago

Hi CSMVanguard,

Thank you for sharing, I'm also upset and sorry to hear about this experience. This certainly is not how we want our customer experience to be and is not typical, so I'm ensuring this gets to our field services department.

-Liz

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Upgrade","id":"message:135524","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:85712"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:135524"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:135524"},"body@stripHtml({\"truncateLength\":200})":"I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. \"I don't have one one \" \"That's ok I have some disposables here\". Talk about an at...","body@stringLength":"655","rawBody":"I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. \"I don't have one one \" \"That's ok I have some disposables here\". Talk about an attitude from then on. Does the hardware outside, comes in with the new modem, not a word. Goes back to the truck for 20 minutes. Then Drives off without a word and leaves the old dish and hardware all over my driveway. I am not a computer guru, so it took me about an hour to figure out what was what to connect. Is this typical of Installers for Hughes ? Does Hughes even care ? Would you you like your 30 pound paper weight back ? Please hurry Starlink !","kudosSumWeight":0,"postTime":"2021-11-08T12:28:09.661-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135524_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5962},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. \"I don't have one one \" \"That's ok I have some disposables here\". Talk about an attitude from then on. Does the hardware outside, comes in with the new modem, not a word. Goes back to the truck for 20 minutes. Then Drives off without a word and leaves the old dish and hardware all over my driveway. I am not a computer guru, so it took me about an hour to figure out what was what to connect. Is this typical of Installers for Hughes ? Does Hughes even care ? Would you you like your 30 pound paper weight back ? Please hurry Starlink !"},"Conversation:conversation:135524":{"__typename":"Conversation","id":"conversation:135524","solved":false,"topic":{"__ref":"ForumTopicMessage:message:135524"},"lastPostingActivityTime":"2021-11-08T15:44:15.313-05:00","lastPostTime":"2021-11-08T15:44:15.313-05:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:135524":{"__typename":"ModerationData","id":"moderation_data:135524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:135524_1":{"__typename":"Revision","id":"revision:135524_1","lastEditTime":"2021-11-08T12:28:09.661-05:00"},"ForumReplyMessage:message:135525":{"__typename":"ForumReplyMessage","id":"message:135525","conversation":{"__ref":"Conversation:conversation:135524"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":135525,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"subject":"Re: Rotten Upgrade","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:135525"},"parent":{"__ref":"ForumTopicMessage:message:135524"},"body":"

Hi CSMVanguard,

\n\n

-Liz

","body@stringLength":"307","rawBody":"

Hi CSMVanguard,

\n\n

-Liz

","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-11-08T12:38:07.559-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135525_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5934},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741685529329":{"__typename":"CachedAsset","id":"theme:customTheme1-1741685529329","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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