Forum Discussion

Bob5's avatar
Bob5
Sophomore
7 years ago

Modem upgrade

I currently have Gen 4 with a 1100 modem. Is it possible just to upgrade my Modem and leave my current plan the same? I would love to have a wireless Modem.
Plans
  • Liz's avatar
    Liz
    7 years ago

    Hi Bob,

     

    You sure can! I'm shipping one out to you. :) Here's the standard info you should know:

     

    • The offer includes complimentary HT2000W. It will arrive in the mail within 10 business days. Handling and shipping are also free.
    • There is no additional commitment.
    • We will ship the HT2000W modem. Once you receive the modem, connect and power it on up to an hour so it will be activated automatically.
    • You do not need to return the old modem. Please dispose the old modem properly according to your local waste management guidelines.

    You can check the status of your order using your SAN and zip code.

     

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Bob,

     

    You sure can! I'm shipping one out to you. :) Here's the standard info you should know:

     

    • The offer includes complimentary HT2000W. It will arrive in the mail within 10 business days. Handling and shipping are also free.
    • There is no additional commitment.
    • We will ship the HT2000W modem. Once you receive the modem, connect and power it on up to an hour so it will be activated automatically.
    • You do not need to return the old modem. Please dispose the old modem properly according to your local waste management guidelines.

    You can check the status of your order using your SAN and zip code.

     

    • Bob5's avatar
      Bob5
      Sophomore
      7 years ago

      Thank you so much! you are awesome!

    • excel25's avatar
      excel25
      New Poster
      7 years ago

      The lady I just talked to said I would have to do another 12 month contract to get the new modem......have been a customer since 2014 with usage issues where on the 14th I had 23GB usage in 1 day and don't stream, Happened 3 months ago also. and my chickens don't use wifi.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        Might be a good idea to start your own thread.....