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CSMVanguard
Freshman
4 years ago

Rotten Upgrade

I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. "I don't have one one " "That's ok I have some disposables here". Talk about an at...
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CSMVanguard
Freshman
4 years ago
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Not removing and clearly leaving it and all the parts scattered in my drive way, knowing I am in a wheelchair is another story
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maratsade
Distinguished Professor IV
4 years ago
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The mess is definitely unacceptable, but they don't take away the dishes. In my case, they have left them neatly against a wall and I've had someone dispose of them.  But your situation is of course different. 

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Upgrade","id":"message:135524","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:85712"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:135524"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:135524"},"body@stripHtml({\"truncateLength\":200})":"I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. \"I don't have one one \" \"That's ok I have some disposables here\". Talk about an at...","body@stringLength":"655","rawBody":"I was upgraded to Gen5 this morning, even though I didn't want it. Installer shows up, no mask, I ask please put one. \"I don't have one one \" \"That's ok I have some disposables here\". Talk about an attitude from then on. Does the hardware outside, comes in with the new modem, not a word. Goes back to the truck for 20 minutes. Then Drives off without a word and leaves the old dish and hardware all over my driveway. I am not a computer guru, so it took me about an hour to figure out what was what to connect. Is this typical of Installers for Hughes ? Does Hughes even care ? Would you you like your 30 pound paper weight back ? Please hurry Starlink !","kudosSumWeight":0,"postTime":"2021-11-08T12:28:09.661-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135524_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5963},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:135524":{"__typename":"Conversation","id":"conversation:135524","solved":false,"topic":{"__ref":"ForumTopicMessage:message:135524"},"lastPostingActivityTime":"2021-11-08T15:44:15.313-05:00","lastPostTime":"2021-11-08T15:44:15.313-05:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:135524":{"__typename":"ModerationData","id":"moderation_data:135524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:135524_1":{"__typename":"Revision","id":"revision:135524_1","lastEditTime":"2021-11-08T12:28:09.661-05:00"},"ForumReplyMessage:message:135539":{"__typename":"ForumReplyMessage","id":"message:135539","conversation":{"__ref":"Conversation:conversation:135524"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":135539,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"subject":"Re: Rotten Upgrade","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:135539"},"parent":{"__ref":"ForumReplyMessage:message:135538"},"body":"

The mess is definitely unacceptable, but they don't take away the dishes. In my case, they have left them neatly against a wall and I've had someone dispose of them.  But your situation is of course different. 

","body@stringLength":"227","rawBody":"

The mess is definitely unacceptable, but they don't take away the dishes. In my case, they have left them neatly against a wall and I've had someone dispose of them.  But your situation is of course different. 

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Welcome to the community and thank you for posting. I'm sorry to hear this, I can understand your frustration. Are you dialing this number for support? 866.347.3292  That message you're hearing sounds like it's from our sales line. The number I posted will get you in touch with our billing specialists who can help get your credit card number changed.

Please let me know if you have additional concerns, we're happy to help.

Thanks,
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Welcome to the community and thank you for posting. I'm sorry to hear this, I can understand your frustration. Are you dialing this number for support? 866.347.3292  That message you're hearing sounds like it's from our sales line. The number I posted will get you in touch with our billing specialists who can help get your credit card number changed.

Please let me know if you have additional concerns, we're happy to help.

Thanks,
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