Scammed

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RebekahWilson wrote:

My house is less than 1000 square feet, so this is in no way a router issue (and the dish is fine), and I use internet at all times of the day, with the same results, so this is not a "high traffic" issue.  

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If you are using the 5Ghz band for WiFi, it's entirely possible for it to be experiencing interference in a 1000 square foot house.  The 5Ghz band has a very short range in comparison to the 2.4Ghz band.  

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RebekahWilson wrote:

 The first month, the usage calculator didn't even work! It told me all the way until the last week that I had 99% data left (of my own data) which was, of course, wrong. Suddenly, it updated to 0% and I was furious that I had no way of tracking my usage, as it was LYING to me, the way the company has already--in multiple ways. 

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Your Usage Meter WAS working, and doing exactly what it is supposed to do.  During your first twenty days of service your data allowance resets constantly, and the Usage Meter correctly showed this.  HughesNet does this as a courtesy to allow people to update/upgrade their devices to current without it affecting what would be their normal monthly data allotment, as it can take a lot of data to do this.  The data resets are mentioned in the Welcome email from HughesNet, which, unfortunately, not everyone bothers to read thoroughly, if at all.  

If you are having speed issues, you should create an account at testmy.net and run a batch of three to five download speed tests while signed into that account.  Each test should be spaced at least five minutes apart, and a batch of tests should be run at a few different times of the day, if you are able to.  The tests should be run on a single device connected directly to the Hughesnet modem with a LAN cable (no Wifi), and all other devices that use the service should be turned off so as to not sap bandwidth during the tests.  It's best to also disable the WiFi during the speed tests.  Once some tests have been run, you can post your Results page URL (without running the tests under an account you create at testmy.net this is not possible) so your test results can be viewed.  If you have Gen5 you should use the manual 25MB size download speed test, and for Gen4 use the manual 12MB size download speed test.    

testmy.net...  http://testmy.net/

To disable the WiFi, go to the System Control Center at http://192.168.0.1/ , click on WiFi settings on the left, and enter your Administrative Password (default is the word admin).  From the Home page, uncheck the SSID enable box for the 2.4Ghz radio, then click Save Settings.  Then do the same for the other three (2.4 Guest, 5 and 5 Guest).  Each one MUST be done and saved separately or the settings won't keep.  You can then exit and run your tests.  When your tests are finished, you can re-enable the WiFi.   

The following macro contains the instructions for speed testing, much of which was already mentioned above.  

To help the Hughes Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.