Call to cancel get scammed into a new contract
So I am waiting for my contract to end and I call to confirm the date - I talk to a nice lady and she says well why don’t you try the 50 plan and see if that doesn’t fix you problem
We can upgrade you and discount it for a year - I say well you can upgrade it but if that changes or makes a new contract then I’m not interested - she says oh we wouldni’t do that we can put you on a month to month contract
I tried the new plan and it was still too slow
So I called and cancelled for 5/23
So I get an email saying my new bill is coming
I call and ask if I’m still scheduled to cancel on 23rd
Man says yes
Next day I get a charge over $400 for cancellations fee- on a contract I did not agree to
Please check this in the recording on my calls
I’m livid - I believe they lied to me and kicked me into a year contract and stole my money
We can upgrade you and discount it for a year - I say well you can upgrade it but if that changes or makes a new contract then I’m not interested - she says oh we wouldni’t do that we can put you on a month to month contract
I tried the new plan and it was still too slow
So I called and cancelled for 5/23
So I get an email saying my new bill is coming
I call and ask if I’m still scheduled to cancel on 23rd
Man says yes
Next day I get a charge over $400 for cancellations fee- on a contract I did not agree to
Please check this in the recording on my calls
I’m livid - I believe they lied to me and kicked me into a year contract and stole my money
As alluded to by the description for this section, and the tag you had to choose in order to post in this section, this section is not for support.
If you're looking for support, I suggest starting a new topic in the "myAccount and Billing" section.
