Forum Discussion
Voice phone number porting not working
Hi. Just signed up for the service including voice service. So far the internet service is working great, but when I signed up I requested to bring my current phone number with me so that I can can...
PM sent thank you.
Thank you for providing me that information via private message. Upon researching your account, it appears you have a Business account. Unfortunately, our social media/community platforms are designed to support Residential customers only. This means I will be unable to look into your account or provide porting information as it may differ between Residential and Business. For assistance with this issue, please call Business support at 1-800-347-3272. I am confident our representatives will be able to provide information and resolve this for you.
-Damian
I tried calling the business number you suggest but I am told there is nothing they can do to let me keep my current number. Disappointing since the sales person assured me that I can. Not sure why I can't keep my phone number since it is federal law...
You wouldn't be able to pursue this issue in this community since you're a business subscriber; you will need to pursue it through the number Damian gave you. I suggest you read the business subscriber agreement, which includes a procedure for dispute resolution.
moskeeland wrote:
I tried calling the business number you suggest but I am told there is nothing they can do to let me keep my current number. Disappointing since the sales person assured me that I can. Not sure why I can't keep my phone number since it is federal law...
