Internet Down--System, Receive and Transmit lights out...
My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!
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Forget about it, no way, no how","id":"message:89203","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:52599"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:89203"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:89203"},"body":"
OK, I have been a VERY satisfied customer of Hughesnet for a few years now, that was Gen 4, I have played a few games for years on Facebook, and a Tankionline.com with little or no issue, I was a very happy customer and referred Hughesnet to friends and neighbors. I live in the country, so sattelite internet and tv are my only option, no fios or xfinity here for at least the next 5 years or more. I called about my bill being high one month and was told about \"GEN 5\", I thought wow faster speeds, more data, less money this is great. So they come out install the new HT2000W modem, reposition my dish, have me sign some paperwork and leave. What a mistake!!! I have spent the last month or more it seems calling \"Tech Support\" and have spent several hours on the phone trying to understand what their outsourced tech support people are saying. Twice I got someone who knew what they were doing and it worked for 2 or 3 days, then it was back to games not loading, and servers disconnecting. PLEASE Let me have my Gen 4 back!!!!what I see when trying to enter the game.
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OK, I have been a VERY satisfied customer of Hughesnet for a few years now, that was Gen 4, I have played a few games for years on Facebook, and a Tankionline.com with little or no issue, I was a very happy customer and referred Hughesnet to friends and neighbors. I live in the country, so sattelite internet and tv are my only option, no fios or xfinity here for at least the next 5 years or more. I called about my bill being high one month and was told about \"GEN 5\", I thought wow faster speeds, more data, less money this is great. So they come out install the new HT2000W modem, reposition my dish, have me sign some paperwork and leave. What a mistake!!! I have spent the last month or more it seems calling \"Tech Support\" and have spent several hours on the phone trying to understand what their outsourced tech support people are saying. Twice I got someone who knew what they were doing and it worked for 2 or 3 days, then it was back to games not loading, and servers disconnecting. PLEASE Let me have my Gen 4 back!!!!what I see when trying to enter the game.
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Gen 4 gaming no problem other than latency, but Gen 5? Forget about it, no way, no how","moderationData":{"__ref":"ModerationData:moderation_data:89335"},"body":"
Hi PoppaJohn,
\n
\n
I'm glad you found the community, thank you for posting. I pulled up your account to run diagnostics on your site and have found that the HughesNet equipment is working normally. Are you only having difficulty connecting to your game? Are your general speeds and internet browsing experience OK?
\n
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We'll try to reproduce this error you're seeing in our lab.
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Looking forward to hearing back from you.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-12-21T12:05:05.698-05:00","lastPublishTime":"2017-12-21T12:05:05.698-05:00","metrics":{"__typename":"MessageMetrics","views":8026},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:89203/message:89335","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDg5MzM4LDg5MzM4","node":{"__ref":"ForumReplyMessage:message:89338"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:89338":{"__typename":"ModerationData","id":"moderation_data:89338","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:89338":{"__typename":"ForumReplyMessage","uid":89338,"id":"message:89338","revisionNum":1,"author":{"__ref":"User:user:52599"},"readOnly":true,"repliesCount":13,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:89335"},"conversation":{"__ref":"Conversation:conversation:89203"},"subject":"Re: Gen 4 gaming no problem other than latency, but Gen 5? Forget about it, no way, no how","moderationData":{"__ref":"ModerationData:moderation_data:89338"},"body":"
Thank You Liz, I have included a screenshot of what I am encountering, I can now get to a community page, but not into a specific game site. Tankionline.com, also \"Family Farm\" on facebook has caused a few problems also. On one of my calls to tech support the girl knew what the problem was it seemed and quickly rest something and it worked, though somewhat grainy graphics, for a couple of hours before coming back again.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-12-21T12:37:07.324-05:00","lastPublishTime":"2017-12-21T12:37:07.324-05:00","metrics":{"__typename":"MessageMetrics","views":8031},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:89203/message:89338","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDkwMDc2LDkwMDc2","node":{"__ref":"ForumReplyMessage:message:90076"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:90076":{"__typename":"ModerationData","id":"moderation_data:90076","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:90076":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:90076","revisionNum":1,"uid":90076,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:89338"},"conversation":{"__ref":"Conversation:conversation:89203"},"subject":"Re: Gen 4 gaming no problem other than latency, but Gen 5? Forget about it, no way, no how","moderationData":{"__ref":"ModerationData:moderation_data:90076"},"body":"
Hi Poppajohn,
\n
\n
Thank you for your patience while we looked into this. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
\n
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Hi PoppaJohn,
\n
\n
Thank you for letting us know you're able to play again. I've let engineering know. Feel free to drop by the community again if you have additional concerns.
\n
\n
\n
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