Forum Discussion

hellovolchitsa's avatar
hellovolchitsa
Sophomore
2 years ago

Internet Doesn't Work At All In FAP Since Last Sunday

Hello, Last Sunday, something seemed to happen to my internet service. Now, I've had this service for years, and I'm regularly in FAP. I understand it slows down; it is usable for me, and I happil...
  • Remy's avatar
    Remy
    2 years ago

    hellovolchitsa,

     

    Thank you for reaching out! We appreciate the detail you've gone into, and would love to help out. Is this month the first time you've experienced these issues with FAP? Our email team doesn't have all the tools available to them that an agent over the phone may, so they will likely attempt to reroute you there unless it's an issue that can be resolved easily.

     

    In regards to the accidental token purchase, I have gone ahead and added a $30 credit to cancel out the purchase on your account!

     

    Upon taking a look into your account, it seems you're experiencing some issues with alignment, which are likely contributing to the problems you've been experiencing. I've gone ahead and created an order for a technician to come and check out the site. This visit is complimentary, and the technician company will be reaching out to you in order to set up a date and time that works best! Please let us know how the visit goes, and if the issues you're experiencing persist after the repair!

     

    Thanks,

    Remy

mark_shaffer100's avatar
mark_shaffer100
New Poster
6 months ago

Thank you! This is the exact problem I'm having. I'm in FAP condition. This problem has been going on for probably 9 months or longer, slow speeds, hard to get online in the morning, losing connectivity often during the day. It still works, but barely. I've been a loyal customer for 10 years, I'm on a fixed income and I can't  afford the service fee for realigning or moving the dish. I suspected it was an dish issue because when the tech installed the dish years ago it was fine, but because I'm in a rural area, the trees have grown and are starting to obstruct the dish. I can afford to have someone top the trees. I guess at least now my suspicions have been confirmed. Now I just need to figure out how I'm going to fix it.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 months ago

    mark_shaffer100 

     

    I would start a new topic, keeping your issue separate. I suggest this because a rep can then run remote diagnostics on your system to see if, in fact, your trees are causing signal degradation. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 months ago

    mark_shaffer100,

     

    Like GabeU suggested, you should start your own thread.  The HN reps on this site work with each user individually, and the best way to do that is to have separate threads for each user who needs help.  To start your own thread, go to the Tech Support main page and click the blue button labeled +Start a topic.  Provide as much context as you can and then wait for a rep to get involved with your case, keeping in mind that they're not on 24/7 like the phone reps.