Forum Discussion

milenders's avatar
milenders
Freshman
8 years ago

No internet

Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated. He left stating that tech support would be working on it. I called later that night & HughesNet tech stated they needed an installer to help figure it out. I called HughesNet & the company that dispatches the installers why the installers haven't called or showed up for the appointment. They tell me they will send the message to the installer. So how long to wait for internet? Can we stop the upgrade for now & go back to Gen4? Problem is the installer has our old modem. Please someone help!😤
upgrade
  • Liz's avatar
    Liz
    8 years ago

    Hi Carol,

     

    Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning milenders,

     

    Thank you for posting, I'm sorry to hear this, we definitely want to get a tech out there ASAP and get you back online with your new Gen 5 service. I reviewed your account and I see a dealer was assigned to your case just this morning. They should be reaching out to you to set up an appointment. Alternately you may contact them directly to get the ball rolling:

     

    Eagle Satellite

    406-721-3662

     

    If you have additional concerns, please don't hesitate to post back in the community. 

     

     

    • milenders's avatar
      milenders
      Freshman
      8 years ago
      Hi Liz, this is April 12,2017 & I still do not have internet or an installer. The people that were scheduled, Eagle Satellite tell me they do not service our area. I have called HughesNet & keep getting told an installer has been assigned, no they haven't. So here we sit waiting, in the mean time in order for me to get my work done I have to drive a mile to get a signal & sit in my car in the road. I would appreciate any help in expediting this Gen 5 install! The 2 previous modems that were installed did not work. Why? When other people are not having the same problem! Thanks in advance
      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning milenders,

         

        Thank you for posting and providing this information, I just checked in our system and the latest notes support what has happened i.e. Eagle Satellite not servicing your area. A dealer that does service your area has already been assigned to you:

         

        Eagle Satellite of Butte

        (406) 782-0674

         

        If they haven't contacted you this morning, I'd give them a call.