Forum Discussion

darrin.simon's avatar
darrin.simon
Sophomore
3 years ago

Slow speeds, video's constantly buffering, web pages slow to load

Things have gone downhill lately, was much better at the beginning of the year. Nothing has changed on my end, so whats up? YouTube video's take forever to start, and when they do finally start, they ...
Performance
  • darrin.simon's avatar
    darrin.simon
    3 years ago

    Okay, replaced modem yesterday 7-18-22 at 4:10 PM. Took 45 minutes for it to configure itself on the network, speeds were 3.91 Megs right after the install. I got 24.61 Megs at 9:53 AM that same day with my old modem, so I was really wondering if the modem was the issue or not. Anyway, aside from speed tests I decided to just browse and watch a few video's, everything seemed better than before so I am happy for now. My OLD HT1100 modem is so old Hughesnet doesn't want it back, LOL. I just got 13.77 Megs download so things are looking better. https://testmy.net/quickstats/NomisNirrad

    Thanks for the help guys, I really appreciate you spending YOUR OWN TIME to help me out! We can call this one closed for now.

maratsade's avatar
maratsade
Distinguished Professor IV

That looks pretty bad if you're not in FAP.  Are you on Gen 4 or Gen 5?

darrin.simon's avatar
darrin.simon
Sophomore
3 years ago

Gen 4 still, been working great for years now, not so much now. Not in FAP. My guess is my gateway is over utilized or experiencing technical difficulty's.

Thanks for your help maratsade!

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    You're welcome, Darrin!

     

    Your speeds are certainly in the basement, and I wonder if this has something to do with, say, the dish being misaligned.  The reps here can run remote diagnostics on your modem and in the past, they've caught things like misalignment issues. Hopefully they'll get involved soon to ferret out what the issue could be. Was all this sudden or did things slow down incrementally? You mentioned things were working well at the beginning of the year. Did you notice a slowdown, or did speeds crash all of a sudden?

     

    darrin.simon wrote:

    Gen 4 still, been working great for years now, not so much now. Not in FAP. My guess is my gateway is over utilized or experiencing technical difficulty's.

    Thanks for your help maratsade!

     

     

    • darrin.simon's avatar
      darrin.simon
      Sophomore
      3 years ago

      It's been a few weeks, I normally wait and see if things clear up on their own, I try to be patient. 😁 I try all of the regular stuff, power cycling, rebooting, pinging and testing, all of usual stuff thats easy for the end user to do. I am at a dead end so here we are! Thanks for all of the help guys!!!