Forum Discussion

Tpaynter1's avatar
Tpaynter1
Sophomore
5 years ago

So internet

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I attached the link. I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds but it is promised to be 1-3 Mbps. I am consistantly below 1.0 based on past tests. I work from home since March because of Covid and I have had to miss several days in the past 2-3 months of work extra hours to get things done because of bad and slow service. What can I do to fix this and keep my speeds up. Upping my plan will not help because I will still go over it before the end of the month. I need to know how to keep my downgrades speeds to the promised 1-3 Mbps.  https://testmy.net/db/x6r5UcMoW.CWCpPChs8

bad internet
Data Management
downgraded speed
fix
Low speed
Performance
speed
Speed Test
  • Liz's avatar
    Liz
    5 years ago

    Good morning Tpaynter1,

     

    Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

     

    So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

     

    As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

     

    -Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Tpaynter1,

     

    Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

     

    So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

     

    As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    Tpaynter1 

     

    In order to get help with your speed, some speed tests will need to be run, and in a specific way.  The instructions for those speed tests are here.  Please be sure to read the instructions thoroughly before running the tests in order to ensure that they are properly run.  After some tests have been run, please post your testmy.net "My Results" page URL so the test results can be viewed.  

     

    With this said, speed tests run while out of data and throttled will not be of value for troubleshooting purposes when it concerns your service speed.  It would be best to wait until you have data again to run the tests.   

     

    As well, the advertised typical speed of 1-3Mbps when throttled is not promised, nor guaranteed.  However, if the speeds are inordinately low they will look into what may be going on.  But again, it would be best to wait until you have data to run the speed tests.

     

    The reps are on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but it can take them a little longer when coming back from a weekend.  It's also possible that the reps will give you a data token to enable you to properly run the speed tests if your plan data does not reset soon.  Liz Remy Damian 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago
      Tpaynter1 wrote:

      I don't know what you mean by throttled.  

      "I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds"

       

      If you've exhausted your plan data, you're in FAP, and throttled. 

       

      Tpaynter1 wrote:

      I ran the test again per instructions and go similar results. https://testmy.net/db/Z2hOmlsb-.3YDOuGeps

      No, you didn't.  Please read this instructions thoroughly and run the tests as instructed.  And again, if you're out of data there is no sense in running the tests right now.

      • Tpaynter1's avatar
        Tpaynter1
        Sophomore
        5 years ago

        I am still concerned with improving my service during this time as I am in the downgraded unlimited data more than I am in the other during the month. Therefore waiting until it rests and I am in the good to do something will not solve my issues.  

        Nowhere on the site does it allow me to choose the download or upload file size. I am using the allowed website so my results should still be valid.