Forum Discussion

jr.firepup's avatar
jr.firepup
Freshman
8 years ago

Tried to upgrade, but didn't get any of my MB or bonus bytes. Got an email that confirmed the deal, but no upgrade.

I just upgraded my data usage about 8 hrs. ago, from pro plus to max, and I still haven't seen anything but a big red circle on my status meter. I had some tokens saved up, but now my internet is eating them
all up. Somebody please help!
Data Management
  • GabeU's avatar
    GabeU
    8 years ago

    jr.firepup

     

    I can't look into it for you, nor can I find anyone who can.  I'm only a customer, like you.  

     

    But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5.  This is only an assumption, but I would be willing to bet that this is the case.  I do see that C0RR0SIVE mentioned something along those lines, too.  

     

    I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.  

     

    Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.  

       

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago
    Hello jr.firepup

    Welcome to our community! I located your account and reviewed your order history. Is there a reason you are changing your service plan 2-3 times a month? You have already changed it so many times this month that this upgrade will not affect your download allowance.

    Thanks
    Amanda
  • Amanda's avatar
    Amanda
    Moderator
    8 years ago
    Hi jr.firepup

    That is because you went from Pro Plus to Max on Feb 13, and tried to "upgrade" from Max to Max on the 20th.  Anyway, is there a reason you are changing your service plan so many times in a month since about June of last year?

    Amanda
    • jr.firepup's avatar
      jr.firepup
      Freshman
      8 years ago

      Hi Amanda. I don't know if you remember me, but I was having a problem with my upgrade back on 2/21/17. You asked me why I was upgrading my plan a couple of times a month. Well, for one thing, when I signed up with Hughes Net, I was told that I wouldn't possibly be able to use that much data in one month. Well the guy was wrong!!! And for another thing, I figured out why I was "chewing up so much data ", as Birddog so colorfully described it. I had two tablets, my cell phone and my TV on 24/7, with programs running in the background. So I stopped that, but am still "chewing through data". And for the third thing, I have read the Hughes Net contract over a few times, and cannot find anything in there prohibiting the switching of plans more than once a month. But now I have been blocked from upgrading (or downgrading) on the Hughes Net Website. I am now required to call the Hughes Net Customer Care to change my policy.  I think that this is outrageous. Especially since there is a clause in the Hughes Net Gen4 Fair Policy Act that says if you exceed your data allowance you can upgrade your service plan. So, why am I being singled out? Please explain this to me. Here is the shortcut to the conversation in question: https://community.hughesnet.com/t5/Tech-Support/Tried-to-upgrade-but-didn-t-get-any-of-my-MB-or-bonus-bytes-Got/td-p/56595?reply%5Bid%5D=18437371&utm_campaign=new_reply&utm_content=reply_button&utm_medium=email&utm_source=notification

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        jr.firepup

         

        Forgive me if I'm reading this wrong, but I believe what she was saying is that you were trying to go from Max to Max.  The Max plan is the highest Gen4 plan available for most.  

         

        With that said, there is now Gen5 to upgrade to, so maybe you will be able to do that.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    jr.firepup, 

    This community isn't instant.  You have to give the reps a little time to answer.  You don't need to create another post about the same thing.  They will answer you as soon as they can.   
     
  • jr.firepup's avatar
    jr.firepup
    Freshman
    8 years ago
    I changed it that many times because I wasn't getting any results after 4 hrs. of waiting.for the circle in the status meter to turn any other color besides red. Why didn't it work the first time that I placed the upgrade order? I phoned your call center and talked to a lady about it, and she told me that my equipment was working fine. Then she said that she wanted to do a couple of things manually, and asked me to unplug the router. Well, my phone is hooked up to the router, so, basically,that was the end of our conversation. I'm very frustrated with this whole deal. I've tried everything that I can think of to get it to work. Hopefully,you will have some answers for me?
  • jr.firepup's avatar
    jr.firepup
    Freshman
    8 years ago
    Gabe, I wasn't aware that I had posted my problem twice? I'm very sorry if it upset you. I'm a newbie at posting these kinds of things on Community Boards. My sincerest apologies. I promise that I will make sure of what I am doing in the future,before I press the send button. Thank you for bringing it to my attention. Hope that you have a wonderful day.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    You didn't upset me.  I was only letting you know as once in a while a new person on the Community boards doesn't know that it's not instant, or at least not like chat, and when they don't get an answer quickly they will post again.  I was only letting you know in case you didn't know.  

    No worries.  It's all good.  :)
      
  • jr.firepup's avatar
    jr.firepup
    Freshman
    8 years ago
    Well, Gabe, my bad. I noticed that my post said that it posted only 2 seconds ago, and I knew that wasn't true, so I hit the refresh button. I'm so sorry. I don't know what is wrong with my iPad. Or, maybe it's just operator error. LOL. Anyway, please don't hold it against me. I appreciate it.
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago
    Amanda, sounds like he is going over allowance and doing it to reset Anytime data amount. Also sounds like he may have something on his end chewing through data.
    I had some tokens saved up, but now my internet is eating them 
    all up. 
    Will allow him to explain further, I was just kind of reading between the lines of what he has posted.