Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

GabeU's avatar
GabeU
Distinguished Professor IV

stevef 

 

I understand that you're new to the Community, but the widespread issue, which just started within the last day or two, IS being addressed, as is referenced In the Announcement area of the main page of the Community.  Engineers ARE working on it.   

 

At the same time, the issue which caused me to start this thread was not common.  Until the present issue, I'd hardly call three people over a two month period "so many people."  And, as you'll notice in this thread, the Engineers were, in fact, addressing it.    

MarkJFine's avatar
MarkJFine
Professor
6 years ago

Likely a simple database access/privileges error. There have been other things that seem to pop in and out in the past, just not as noticable.