Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
I understand that you're new to the Community, but the widespread issue, which just started within the last day or two, IS being addressed, as is referenced In the Announcement area of the main page of the Community. Engineers ARE working on it.
At the same time, the issue which caused me to start this thread was not common. Until the present issue, I'd hardly call three people over a two month period "so many people." And, as you'll notice in this thread, the Engineers were, in fact, addressing it.
Likely a simple database access/privileges error. There have been other things that seem to pop in and out in the past, just not as noticable.
