I've had a heck of a time trying to get a wireless network going. I've tried 3 different routers. On the last router I hired a computer guy to come get things working. He changed the DNS numbers to Googles's as stated above. Now the wireless network is communicating fine albeit the HughesNet download and upload speed are only about 1 down and less than 1 up. I have the Ultra package that's supposed to provide 15 down and 2 up. Only had the service for 3 days and am becoming very disappointed. I did ask prior to install if the service didn't perform to the standards you advertised can I cancel. Was informed that the A+ rating speaks for itself and HughesNet doesn't offer a trial period. So now I have two years of frustration!