Forum Discussion

coogen's avatar
coogen
New Poster
6 years ago

Nest Protect

I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getti...
GabeU's avatar
GabeU
Distinguished Professor IV

coogen 

 

To try maratsade's suggestion regarding the IPv6, go to this modem page, use admin as the password, click on Advanced Setup, then IPv6.  Uncheck the IPv6 - automatic box, then click Save Settings.  This should disable the IPv6.

 

You may need to reboot or clear the thermostat's cache to have it purge the IPv6 address it has stored, though I don't know if this is necessary, nor how it's done if it is, as I'm not at all familiar with Nest thermostats.

 

Hope this helps.  :)

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

According to this, 

 

"If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago
    maratsade wrote:

    According to this, 

     

    "If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."

    Ah.  Well, in that case, don't turn it off.  

    • coogen's avatar
      coogen
      New Poster
      6 years ago
      So, I was setting this up at my Mom's on Hughes Net. Talked with Nest. They were no help. Never got it working.

      Took it home with me, added it to my AT&T ISP and voila - worked like a charm. It's definitely a Hughes Net problem.

      The only router settings (which is about the most limited web interface I've ever seen) that mention IPv6 has a check box for "automatic". Didn't work in either checked or unchecked toggles.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        Everything I've been reading (Edit: online, from people using NP) about your issue seems to indicate it's related to IPv6. See this post for how to set up IPv6:

         

        https://community.hughesnet.com/t5/Tech-Support/Setting-up-Ivp6/m-p/105151/highlight/true#M71721

         

        coogen wrote:
        So, I was setting this up at my Mom's on Hughes Net. Talked with Nest. They were no help. Never got it working.

        Took it home with me, added it to my AT&T ISP and voila - worked like a charm. It's definitely a Hughes Net problem.

        The only router settings (which is about the most limited web interface I've ever seen) that mention IPv6 has a check box for "automatic". Didn't work in either checked or unchecked toggles.