Forum Discussion

coogen's avatar
coogen
New Poster
6 years ago

Nest Protect

I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getti...
maratsade's avatar
maratsade
Distinguished Professor IV

According to this, 

 

"If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
maratsade wrote:

According to this, 

 

"If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."

Ah.  Well, in that case, don't turn it off.  

  • coogen's avatar
    coogen
    New Poster
    6 years ago
    So, I was setting this up at my Mom's on Hughes Net. Talked with Nest. They were no help. Never got it working.

    Took it home with me, added it to my AT&T ISP and voila - worked like a charm. It's definitely a Hughes Net problem.

    The only router settings (which is about the most limited web interface I've ever seen) that mention IPv6 has a check box for "automatic". Didn't work in either checked or unchecked toggles.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      Everything I've been reading (Edit: online, from people using NP) about your issue seems to indicate it's related to IPv6. See this post for how to set up IPv6:

       

      https://community.hughesnet.com/t5/Tech-Support/Setting-up-Ivp6/m-p/105151/highlight/true#M71721

       

      coogen wrote:
      So, I was setting this up at my Mom's on Hughes Net. Talked with Nest. They were no help. Never got it working.

      Took it home with me, added it to my AT&T ISP and voila - worked like a charm. It's definitely a Hughes Net problem.

      The only router settings (which is about the most limited web interface I've ever seen) that mention IPv6 has a check box for "automatic". Didn't work in either checked or unchecked toggles.

       

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      The reps will be on today and they may have an answer for you.  Liz , Damian 

    • Damian's avatar
      Damian
      Moderator
      6 years ago

      Hello coogen,

       

      Thank you for contacting us. I am sorry to hear you are experiencing issues getting your Nest product set up on our service. I would try toggling the UPNP feature to see if that makes a difference. You can find instructions here  https://community.hughesnet.com/t5/Tech-Support/Resolution-for-Connecting-to-Certain-Websites-Xbox-Connectivity/m-p/77058/thread-id/55018. Please let me know if this helps. 

       

      -Damian