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coogen's avatar
coogen
New Poster
6 years ago
Solved

Nest Protect

I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getti...
coogen's avatar
coogen
New Poster
6 years ago
So, I was setting this up at my Mom's on Hughes Net. Talked with Nest. They were no help. Never got it working.

Took it home with me, added it to my AT&T ISP and voila - worked like a charm. It's definitely a Hughes Net problem.

The only router settings (which is about the most limited web interface I've ever seen) that mention IPv6 has a check box for "automatic". Didn't work in either checked or unchecked toggles.
Damian's avatar
Damian
Moderator
6 years ago

Hello coogen,

 

Thank you for contacting us. I am sorry to hear you are experiencing issues getting your Nest product set up on our service. I would try toggling the UPNP feature to see if that makes a difference. You can find instructions here  https://community.hughesnet.com/t5/Tech-Support/Resolution-for-Connecting-to-Certain-Websites-Xbox-Connectivity/m-p/77058/thread-id/55018. Please let me know if this helps. 

 

-Damian 

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Protect","id":"message:116783","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:94099"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ThirdParty"},"conversation":{"__ref":"Conversation:conversation:116783"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116783"},"body@stripHtml({\"truncateLength\":200})":"I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getti...","body@stringLength":"556","rawBody":"I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getting their P009 error. I've actually bought a second one to see if it was a Nest issue, and neither can connect. Unfortunately, the web interface for the HT2000 modem / router is about as basic as they come, but I suspect there is a problem on the Hughes Net side, but I have not yet been able to resolve it. Anyone have similar issues, or better a solution?","kudosSumWeight":0,"postTime":"2019-11-30T01:20:26.017-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116783_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16569},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:116783":{"__typename":"Conversation","id":"conversation:116783","solved":true,"topic":{"__ref":"ForumTopicMessage:message:116783"},"lastPostingActivityTime":"2019-12-03T18:03:53.416-05:00","lastPostTime":"2019-12-03T18:03:53.416-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:116783":{"__typename":"ModerationData","id":"moderation_data:116783","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:116783_1":{"__typename":"Revision","id":"revision:116783_1","lastEditTime":"2019-11-30T01:20:26.017-05:00"},"AcceptedSolutionMessage:message:116977":{"__typename":"AcceptedSolutionMessage","id":"message:116977","conversation":{"__ref":"Conversation:conversation:116783"},"author":{"__ref":"User:user:76644"},"revisionNum":1,"uid":116977,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ThirdParty"},"parent":{"__ref":"ForumReplyMessage:message:116899"},"subject":"Re: Nest Protect","moderationData":{"__ref":"ModerationData:moderation_data:116977"},"body":"

Hello coogen,

\n\n

 

\n\n

Thank you for contacting us. I am sorry to hear you are experiencing issues getting your Nest product set up on our service. I would try toggling the UPNP feature to see if that makes a difference. You can find instructions here  https://community.hughesnet.com/t5/Tech-Support/Resolution-for-Connecting-to-Certain-Websites-Xbox-Connectivity/m-p/77058/thread-id/55018. Please let me know if this helps. 

\n\n

 

\n\n

-Damian 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2019-12-03T17:35:04.986-05:00","lastPublishTime":"2019-12-03T17:35:04.986-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":16359},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:ThirdParty/message:116783/message:116977","readOnly":false,"editFrozen":false,"body@stringLength":"868","rawBody":"

Hello ,

\n\n

 

\n\n

Thank you for contacting us. I am sorry to hear you are experiencing issues getting your Nest product set up on our service. I would try toggling the UPNP feature to see if that makes a difference. You can find instructions here  https://community.hughesnet.com/t5/Tech-Support/Resolution-for-Connecting-to-Certain-Websites-Xbox-Connectivity/m-p/77058/thread-id/55018. Please let me know if this helps. 

\n\n

 

\n\n

-Damian 

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