Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

Testmy login issue

Testmy.net doesn't recognize my login.  I use my login credentials and get no errors. I'm taken to the site, but the site does not show me as being logged in.  When I run a test it runs it as though I were not logged in (digression: my speeds are slow.... the max has been around 13 -- no superfast Gen 5 here!).

 

I have tried a password reset request.  I send it in, get the link, reset my password to my normal password, and the site logs me in and shows me as being logged in.  If I log out and try to log in again, the same issue as before happens (the site does not see me as being logged in).  To get logged in again I have to do a password reset. This is tedious.

 

Using Windows 10, I've tried this on Chrome, Edge, and Firefox.  Same thing every time.

 

Anyone else experiencing this?

 

 

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    I personally am not having issues aside from them not showing Hughesnet when using WAS...  Do you get any invalid password errors or anything?  Have you tried to disable WAS to see if the issue persists?

    Please follow the directions below to disable Web-Acceleration.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    maratsade

     

    I logged out, closed my browser, opened back up and signed back in.  Everything worked for me.  

     

    If it's still having this problem, and you can at least stay signed for a one shot thing, you might want to create a post on their forums regarding the issue.  CA3LE often answers pretty quickly (I don't think he/she ever sleeps :p ).  

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago

      C0RR0SIVE,  I wasn't getting any errors at all.  I would enter the crendentials and it would take me to the home page, but I was not logged in. ETA: No difference when disabling WAS.

      GabeU,  I may post something because to make matters weirder, the whole thing works if I check "remember me."  I had never had to do that before.  I thought maybe it's a cookie-related thing, like the way I have the cookies set up, but I have nothing whatsoever blocking Edge, and the issue is the same with Edge. Weird.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        maratsade

         

        Well, now, that's weird.  I entered my credentials, unticked the "Remember Me" box, clicked Sign In and, after the page changed it showed me as NOT being signed in.  I then did the same, but left the "Remember Me" box ticked, and everything worked.  That's really weird.  

         

        I'll post about this in their "General Discussion" section.

         

        Is testmy.net recognizing Hughesnet as your provider as of late?  It isn't for me.  I'm just wondering if this issue could be related (probably not).