Forum Discussion
45 Gigs... Where?
I just started over today with my plan... What 45 gigs? Why did I only get 30 again? I've been a customer since 11/2020 so I should of gotten the upgrade I thought? I was really excited for t...
Liz: "Remember, we vowed to keep you locked into the same price at the time of sign up for 2 years, but if you want to hop on the new plan now, you can upgrade yourself online!
Just check out Shop/Upgrade to upgrade to the 45 GB plan for an additional $10."
Why can't I change my package?
Chris
Hi Chris,
I see now, it's the EBB status that's the cause here. Only our original 10,20,30, and 50 GB plans are eligible for the EBB (and soon to be ACP) discount. If you disenrolled from the EBB/ACP discount to switch to the 45 GB plan, that would be $110 for the new plan vs $69 you'd be paying starting next month for your current 30 GB plan.
That's almost a 60% price increase for 50% more data in your situation. If the ACP stops or changes on its own, perhaps then you may consider upgrading to one of the new plans.
-Liz
