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Bandwidth Usage not enough for a family of five

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RPhillips
New Poster

Bandwidth Usage not enough for a family of five

I have been with Hughesnet for awhile now. When i first bought a plan it was the second cheapest. Now im at the 159.00 plan and 75 gigs is not enough. its gone in either a few days, or by the end of the week. So i have to order the tokens. My last months  bill was 425.00. the month before that, 535.00. I have configured the bandwidth to where doesnt take as much but yet its not enough. I have emailed Hughesnet about getting UNLIMITED FAST satellite internet. They said they are either working on it or they will briing it up....ITS BEEN 5 YEARS!!!! After numerous emails and calls......Nothing. I'm thinking of switching to another satellite provider. I would go with Viasat but they offer 65gigs on their best plan. After that its $10 a gig. 

That is my complaint. HUGHESNET NEEDS TO GET WITH THE PROGRAM AND OFFER UNLIMITED FAST SATELLITE INTERNET. 

6 REPLIES 6
maratsade
Distinguished Professor IV

There's no getting with the program. Satellite internet, by its very nature, is a limited broadband technology that can't be expanded.  Terrestrial internet  (such as cable or fiber), on the other hand, can be expanded, so your time would be better spent lobbying your representatives in Congress to bring cable or fiber to your area. You could also lobby the companies that offer terrestrial cable to stop snubbing rural areas and bring broadband to your location. 

MarkJFine
Professor

Let me try to understand this: You're complaining because you're using up your data plan too quickly and buying an excessive amount of tokens on your own volition?

 

I don't claim to know your particular situation, but HughesNet can't change their business model - no satellite internet company can do what your're asking. However, there are things you can do to mitigate your problem, such as:
1. Cease random, individual streaming and/or watching videos on Facebook, etc.;

2. Use the lowest 'data saving' rates for whenever you do stream;

3. Disabling automatic updates on all devices and do these manually during the bonus period;

4. Disable routine backing up to the cloud which uses an exorbitant amount of data; and

5. Disable using wifi on phones (and any tablets with sim cards) to use their LTE/5G data plan instead.

 

There are many other like things you can do if you think it through and manage it accordingly. Just saying.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

How do we know they cant change? Is it because they actually cant or actually wont change. 

I have lowered the bandwidth usage. Took off my DISH on the internet. Made sure my kids devices are not updating except when in town. I have done what i can to not use as much bandwidth. 10 years i've been with hughesnet. I have found Starlink can be in my area. Unlimited Satellite FAST internet. Ive done my homework on this. I would rather 210.00 a month than 159.00 plus tokens that may be needed. 

"How do we know they cant change?"

 

Think this through: As @maratsade intimated, the system is designed with only a limited bandwidth for so many users in a specific region before the satellite is launched. It's not like you can just go to space and modify a satellite the same way you can add a blade to a server in a terrestrial trunking station. Giving everyone unlimited bandwidth on a limited system would render the whole system unusable.

 

Good luck with Starlink. Can't wait to see what happens to it once they get over-sold and people start complaining because they can't hurl any more LEOs into their constellation to increase bandwidth demand for a given geographical region. And, you may be waiting a long time: They're way, way, way, behind schedule.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor IV

@RPhillips , I think your frustration is understandable, and I hope you will be able to find a new ISP that will work better for you and your family. 

GabeU
Distinguished Professor IV

The problem is throughput. A satellite has a finite level of throughput, and that throughput is divided between all active users connected to it. In order to make that throughput work as well as possible for all subscribers using it, high speed data limits exist. Those limits require prioritization of online activities, especially bandwidth intensive ones like streaming. Removing those limits would result in the system becoming slower than molasses for everyone, as scores of subscribers would be trying stream. The system simply can't support that. 

 

Data Tokens allow people to still engage in activities at higher speed after they've exhausted their normal allotment of high speed data, but it's meant as a temporary solution, and again, something prioritized.

 

Though it's a guess, streaming is eating through your data. HughesNet just isn't designed for regular, frequent streaming like people do with ground based services.


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