Control of Tokens for Customer Speed Controls?

Question

Hello,&nbsp;First post, so greetings!&nbsp;I feel that the data allowance is too small for the money spent, and would prefer "anything" other than satellite, but so far being with HughesNet on Gen5 for a little over a month has been surprisingly productive.&nbsp;I appreciate the first month "mostly free".&nbsp; Thanks.&nbsp;However, I used up my 10GB allowance in 2 days.&nbsp; Yes, I download large files, and I am an internet "power user" in that while I don't play games, not a heavy social media person, nor even stream regularly (except for the occasional Youtube video) I do also manage a lot of data online, and communicate heavily using the internet.&nbsp; I haven't even started working yet, so having used 10 gigs in 2 days tells me that the 50 gigs would be maybe about half of what I need.&nbsp;But the thing is, I don't need the speed. (all the time) I agree with the person who brought up the topic of controlling speed.&nbsp; It is very similar to my idea, and I've opened a ticket with HughesNet support, and thought I'd also broach the subject here.&nbsp;Right now I'm over usage, and I can still do "most things" just as well as when the speed is a blazing 25M (and faster!).&nbsp; However, there are programs and updates I need to do, many of which use download managers.&nbsp; Sadly, these often time out due to the slow speed combined with the latency.&nbsp; I'm trying to download a plugin for ProTools right now, from Waves.&nbsp; A few days ago, I did another plugin, and it was fast, and successful.&nbsp; However, due to the slow speed, the download/install manager times out, so I cannot get my product. (no matter how long I wait)&nbsp;So ... I am forced to buy a token .... $9?&nbsp; My download I am buying it for is only a fraction of the 3GB, however, and the rest of the speed/bandwidth I paid for is squandered (for instace) looking up country wine recipes, plumbing tips, and managing my websites and forums.&nbsp;What I would LOVE:&nbsp; I would love to buy a token (or tokens), and be able to control when they are in use.&nbsp; In fact, I had a 3GB complimentary token becasue of some outage that I never noticed .... sadly, I was unable to "not" use it ... it was just used up automatically.&nbsp;&nbsp;&nbsp;I think this is a waste.&nbsp;I think being able to do this would make a lot of customers feel they are more in charge of their own accounts, and not feel ripped off.&nbsp;Would HughesNet consider such a thing?&nbsp; Would it be able to be implemented so HughesNet also benefitted besides the warm and fuzzy customer love that would surely follow?&nbsp;Thanks for your consideration.

maratsade · Answer

Sounds like you should buy a larger package -- you current one doesn't seem enough for what you use it for.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Lollipop · Answer

There is not a larger package that supports what I do. Read my post again, please. Even the 50GB package is too small, and it costs too much.

I bought my $9 token, and got my plugin downloaded in a couple minutes, and now I'm frittering my bandwidth away using things that dont' require speed.

I want control over how I spend MY money.

Thanks.

maratsade · Answer

Since you wrote that you ran out of your 10GB allowance, I thought maybe you needed to buy a larger allowance. 50GB is currently the max (and it's not even available everywhere), and this has to do with the satellite technology being limited -- the available bandwidth has to be divided up among the number of subscribers, and the company manages the network and the broadband availability to provide bandwidth to customers in a fair and equitable manner.

50GB is currently the maximum amount of bandwidth any subscriber can get. This is just the way it is. If it's not enough for you, you may want to shop around for something that is, or you can also learn how to budget your allowance. Many of us budget the amount of data we get and make do with what we get, accepting the limitations of the technology as it currently stands.

Sure, we all want to control how we spend our money, and guess what, you already have that control. You are not obligated to pay into a system that doesn't work for you. Having Hughesnet is not mandatory.

Satellite internet is a limited resource -- users need to adapt their ways to the available technology and not expect the technology will bend to their whims and wishes. It just can't do that with the current state of the technology.

I'm sure the company will be glad to hear your ideas; they're always open to suggestions. Best of luck to you.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Lollipop · Answer

Sure, if it's limited, then how and why could I actually defeat that limitation by simply throwing money away on tokens?&nbsp; There is no limit to the amount of tokens I could buy.&nbsp;This is a very low population area.&nbsp; There are fewer people in this entire state than many counties in the lower 48.&nbsp;My suggestion, if implemented, would certainly help HughesNet NOT lose customers as soon as the "real" broadband this community is talking about (rural Alaska) becomes a reality.&nbsp; No-one I know (or have ever talked to about it) WANTS satellite internet.&nbsp; It's only a stopgap until either fiber/cable or even cellular internet (which we already have but it's slow due to limited reception).&nbsp; That may change, and in fact, already is ...&nbsp;&nbsp;But if HughesNet made tokens something we could control the use of, then maybe they would not have people dropping their service in droves as soon as the new company comes in.&nbsp; Having customers routinely feeling ripped off is just not sustainable, is it?&nbsp;If (when) ANY other option came to pass, we'd ditch the satellite "Lollipop" fast than I could dig it up out of the yard.&nbsp; And mainly because of the cost to actual service ratio being so darn low.&nbsp;&nbsp;&nbsp;I'd happily trade most of this "speed" for bandwidth.&nbsp;The 50GB "Bonus" is a red herring.&nbsp; I've yet to figure out how to use it, and my bedtime IS 2:00 am.&nbsp;&nbsp;

GabeU · Answer

Lollipop&nbsp;wrote:&nbsp;My suggestion, if implemented, would certainly help HughesNet NOT lose customers as soon as the "real" broadband this community is talking about (rural Alaska) becomes a reality.&nbsp; No-one I know (or have ever talked to about it) WANTS satellite internet.&nbsp; It's only a stopgap until either fiber/cable or even cellular internet (which we already have but it's slow due to limited reception).&nbsp; That may change, and in fact, already is ...&nbsp;&nbsp;But if HughesNet made tokens something we could control the use of, then maybe they would not have people dropping their service in droves as soon as the new company comes in.&nbsp; Having customers routinely feeling ripped off is just not sustainable, is it?&nbsp;&nbsp;If/when ground based service becomes available to HughesNet customers they're going to leave no matter what happens with the Tokens.&nbsp; HughesNet is an ISP of last resort, and when someone has something else come along they don't stick around.&nbsp; I've had HughesNet for nearly 14 years, and it's worked very well for me.&nbsp; I've had relatively few minor issues, and no major ones.&nbsp; I tell people about HughesNet and have even encouraged others who don't have other options to sign up, and some have, including my folks.&nbsp; Still, if ground based internet came along I'd be cancelling my HughesNet service, just as anyone would.&nbsp; The ability to control when one uses token data isn't going to change that for anyone.&nbsp; They'd still leave.&nbsp;&nbsp;&nbsp;By the way, though a good idea, you're the first person I've ever heard bring up the ability to control token data.&nbsp; Though I could be wrong, I don't think the inability to control how token data is used makes too many people feel ripped off.&nbsp;&nbsp;&nbsp;Lollipop&nbsp;wrote:&nbsp;The 50GB "Bonus" is a red herring.&nbsp; I've yet to figure out how to use it, and my bedtime IS 2:00 am.&nbsp;&nbsp;Plenty of people take advantage of the Bonus Zone, including myself.&nbsp; It's hardly a red herring.&nbsp; I suggest learning how to schedule downloads during that time.&nbsp;&nbsp;&nbsp;This is just a suggestion, but some routers allow bandwidth control.&nbsp; You may want to do some research and invest in something like that if the ability to control such would help you minimize data usage.&nbsp;&nbsp;

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