Forum Discussion
Deceptive practices to retain customers
Beware! I have been lied to by at least 2 reps as to the status of my commitment. When I called to complain and even to terminate service, reps offered me a better plan with no additional cost in or...
Thank you for addressing this. I did reach out to cancel, and the CS rep stated she cancelled my account with no fees, however I did not receive a confirmation email. My sister also cancelled last week and immediately got a cancellation email. Based on the history of CS reps being dishonest with me, I'm not sure my service is actually cancelled. Why didn't I receive an email confirmation? When I log in to my account it still shows as active and under contract until Sept. Thank you.
Jalapeno,
Thank you for following up! I'm able to confirm that your account has entered the cancellation process. As maratsade stated, the service will remain active until the end of your billing period, where the account will then be closed. I'll make sure to keep this case open!
Thanks,
Remy
