You are absolutely correct. This service is very much substandard. I have tried every suggestion from the advisers, and nothing has worked. I will suck it up, cancel and pay the $400.00. I will also go on every forum such as Yelp and many others to get the word out. I also know someone that does the commercial janitorial service for our local Channel 9 News . He is going to ask the President of Operations to see if I can get them to do a news report about this company. They have a segment every so often called 'Nine News on Your Side'. We all need to stick together to get the word out what a scam this is. It's difficult because our lives are busy and that is what they count on. They met their match this time. I'm not done with them. It is not fair what they are doing to subcribers.
I have read all the excuses provided by them. About the contracts- 'Even though you did not phisically sign, you signed when the modem was activated' Really? We did not even know Hughesnet was installing their system when we signed with Dish Network. 'Screaming Fast' internet? Gag me. I'm tired of being taken advantage of.
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