cancel
Showing results for 
Search instead for 
Did you mean: 

Gen5 Upgrade with no change to dish?

Highlighted
New Poster

Gen5 Upgrade with no change to dish?

I just upgraded from Gen4 to Gen5.  I was told I will receive my new Modem/Router in 7 to 10 days.  I asked if there was a local service call required to "point" the dish to the new Gen5 satellite.  I was told that this was not necessary.  "Just install the new modem/router and in less than an hour all will up fine."

 

Does this make sense?  I remember reading that the dish had to be repointed to move to the "Gen5 satellite".  Thanks for any clarifications on the upgrade steps.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Adjunct Instructor

Re: Gen5 Upgrade with no change to dish?

Echostar 17 is now considered a Gen 5 satellite just like Echostar 19. To be honest with the recent problems with some beams on E19, you may bebetter off staying on E17, at least for the near term.

 

Also, some places are served by both satellites, hopefully they are trying to balance the load between the two. So maybe they determined it was best to keep you on the older satellite.

 

All that is required for Gen 5 service is the new modem/router combo (HT2000W).

New Poster

Re: Gen5 Upgrade with no change to dish?

OK.  This makes sense.  Thank you for the quick reply.

4 REPLIES
Instructor

Re: Gen5 Upgrade with no change to dish?

Some regions are still served by Jupiter 1 and require no dish adjustments.

Adjunct Instructor

Re: Gen5 Upgrade with no change to dish?

Echostar 17 is now considered a Gen 5 satellite just like Echostar 19. To be honest with the recent problems with some beams on E19, you may bebetter off staying on E17, at least for the near term.

 

Also, some places are served by both satellites, hopefully they are trying to balance the load between the two. So maybe they determined it was best to keep you on the older satellite.

 

All that is required for Gen 5 service is the new modem/router combo (HT2000W).

New Poster

Re: Gen5 Upgrade with no change to dish?

OK.  This makes sense.  Thank you for the quick reply.

New Poster

Re: Gen5 Upgrade with no change to dish?

OK.  Thanks for the quick reply.