I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract. I got out of the quick so I did not capture a screenshot.
So which one is correct? I want to change to the 10 GB plan without extending my contract.
Good morning Ricky,
The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?
-Liz
Best bet is to wait for the reps to be back Monday and sort this out for you.
Yeah, I figured that when I posted it.
Sounds like you're going to be rocking that FAP. :)
Good morning Ricky,
Thanks for reaching out and providing that screenshot, that makes sense- if you switch to another plan without taking any special offier, that shouldn't start up a new contract.
I also checked on my end, if I were to change your plan to the 10 GB with no offers, there's no disclaimer about a new contract. I only see the disclaimer if I opt for the 10 GB plan with the special pricing.
Can you please provide a screenshot of the page that gave you a red flag and caused you to back out of the plan change?
-Liz
Howdy Liz! Nice to talk with you again. I will try it again and if I get that prompt again I will take a shot of it. Will post back if necessary.
Thanks for the help Liz.
You're welcome! Looking forward to hearing how it goes. If you're indeed seeing that a new commitment will be applied, I'll run this by our marketing folks, because that doesn't sound right.
-Liz
