Forum Discussion
HughesNet Gen5
Hughes Successfully Launches High-throughput Satellite
Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
E...
Here you go:
I must have been already moved to Gen5 because I spent over an hour on the phone with tech support Thursday night trying to resolve my slow speed issues and today they were supposed to call me back to do further testing. They have not called me, but I went online to test again, and my speed is much faster. Now I just need to call and see if they can move me to the $49.99 20G price plan. That is less than I'm on now and I already have the Gen5 router. After all I've been through I don't see why they would not do that for me.
TampaGal wrote:I must have been already moved to Gen5 because I spent over an hour on the phone with tech support Thursday night trying to resolve my slow speed issues and today they were supposed to call me back to do further testing. They have not called me, but I went online to test again, and my speed is much faster. Now I just need to call and see if they can move me to the $49.99 20G price plan. That is less than I'm on now and I already have the Gen5 router. After all I've been through I don't see why they would not do that for me.
If you still have an HT1xxx modem, then you are still on a Gen4 plan.
If you have a HT2000 modem, then you are most likely still on a Gen4 plan, unless someone repointed your dish from J17 to J19. Otherwise, Gen5 plans are not slated to become available on J17 for a few months until they can free up some capcity,
- Interesting and good to know. My speeds are so slow that if not corrected by early next month tho I have to cancel.
HughesNet Customer Service called me yesterday and I'm scheduled to upgrade to Gen 5 in 2 weeks. If you had anything to do with that Liz, I thank you.
Glad to hear it! I'm excited for you!
