Forum Discussion

sandif's avatar
sandif
New Poster
7 years ago

Hughesnet SUCKS

been with this crappy service for over 10 years now and i have had enough of it very poor service!! they say that we can not upgrade are plan unless we get the new gen 5 deal but with kids always on...
Plans
  • Amanda's avatar
    Amanda
    7 years ago

    Hi sandif,

     

      I see it's your first post here, so welcome to the community! Based on your account I see you are on a) legacy equipment, the HN7000S and b) a legacy service plan. The daily download allowance plans were not particularly being upgraded since the release of our Gen4 service in 2012.

     

    We do appreciate you being a customer for so long, we had just launched your service a year or so before you signed up, so you've really powered through on the plan you have. As you said, today's web pages are different and that means your internet should be different. Your current plan if converted into a monthly total, is actually less than the lowest plan we offer on Gen5, which also costs less than what you are paying now. 

     

    I'd like to go over upgrade options to see if you'd be interested in any special offers. Being in the corporate office, I have some more flexibility on pricing and commitment. Please let me know and I'll send you a private message with what I think may work for you.

     

    Thank you,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

sandif

 

First, weather at both your location AND your gateway location can affect your service.  I can be clear at your location and still have problems because of weather at your gateway.   

 

Secondly, the system you're on is very old.  You're angry at HughesNet, yet HughesNet is not in control of the net, nor the fact that web pages today require more data to utilize than they did yesterday.  And you're also angry at HughesNet due to your kids burning through your daily allowance in a few hours.  Why are either of these things HughesNet's fault? 

 

"i can see buying there $100. +  service plan and have it burnd ( used up ) in two weeks or less then the rest of the month NOTHING!!!!!!"  Again, why is your kids burning through your data in two weeks or less HughesNet's fault?  And it's not "NOTHING!!!!!" after you've exhausted your Gen5 data.  Gen5 FAP speeds are higher than with the legacy plans.  

 

HughesNet gives you the option to upgrade when the service you currently have no longer meets your needs.  

 

And, as always, no one is forcing you to use HughesNet.  You can cancel the service anytime you like.