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Poor internet quality

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Sarahjohnston
New Poster
‎08-20-2019 12:27 PM
‎08-20-2019 12:27 PM

Poor internet quality

This is the absolute worst internet service I have ever had. Data speeds are slow whether I have data left or not. Any ideas on canceling service ? I have already looked into other providers in my area. Tired of paying so much for internet that never works.
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2 REPLIES 2
maratsade
Distinguished Professor IV
‎08-20-2019 12:50 PM
‎08-20-2019 12:50 PM

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

GabeU
Distinguished Professor IV
‎08-20-2019 05:20 PM
‎08-20-2019 05:20 PM

@Sarahjohnston 

 

Keep in mind that you can always ask for help for your speed issues in the Tech Support section, as well.