To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED. NO SANs.

[Chad]

To help everyone QUICKLY and EFFECTIVELY a TICKET NUMBER or ESN (Serial Number) is REQUIRED.  NO SANs.

It would also be nice to add this to each reply as well.

[Christopher San]

Sure, would help Hughes-Net Rep's, if they did  !!

[Geoffrey Leach]

I think I understand the reasoning behind this, but let me add a "but".

It's been several years since I had the dubious pleasure of interacting with tech support, but from what I read here it seems likely that not much has changed. That is, several hours to get a ticket. It seems to me that this list is a way to avoid the wait (and aggravation).

So, what about a web page that collects the necessary information -- questions that a rep should ask, and a description of the problem. A ticket could be generated and the result posted (optionally!) to the list. Perhaps this could reduce the number of all-caps posts?

[Christopher San]

Yeah i remember ,saying san number instead of ESN numbers, Sorry !!

[Gwalk900]

For those that don't know where to find their ESN:

Open a browser, enter 192.168.0.1  into the address bar:

If ever you have to post a screen shot of something that has your SAN (DSSxxxxxx) in it open the screenshot in an editing program like Microsoft Paint and user the "eraser" or erase your SAN.

[BirdDog]

Lol, sticky. We've been asking for that for a couple years at least.

[Amanda]

So have we 🙂

[BirdDog]

So Amanda's powers are limited? I'm devastated.  🙂

[Amanda]

Our "Easy" button broke.. Guess it's time to order a new one from the satellite fairy !

Jokes aside, we're trying to work on an alternative until GetSatisfaction implements a sticky function.

Amanda

[Reggie]

Can they add a notice on the page. So costumers see the notice before they take the screenshot.

[Amanda]

Hi Jezra,

I've already implemented this in the sidebar you've mentioned.

" If this is your first time here, we recommend reading our Tips for Posting in the Community "

Perhaps it is not strong enough. #6 covers caps.

Thanks
Amanda

[Amanda]

Jezra,

I've changed things around a little just now. Hopefully once we're done designing some concepts we can start making our community more attractive and easy to use, but not clunky.

Amanda

[Christopher San]

it's a start !!!!