Forum Discussion
John1701q
6 years agoFreshman
Upgrading
I am been with this service since 2012, I have the HughesNet Gen4 Power.
But now I see this Prime Plus will cost rougly the same and give me 50 gigs in the bonus time instead of 10. How do I upgrade? Now a few years back I was sent a new modem, but I could not get it to work. I was working 10+ hour days and could not sit on the phone for hours waiting to get help. Do I need to go through that agin if I upgrade?
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I believe you'd have to upgrade to Gen5. You should call the customer service line at 866-347-3292.
I dread calling that number, it is a nightmare every time.
Have you tried chat?
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