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AOL is blocking E-mail from Hughesnet addresses -

Sally Thomas
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

Your experiences with AOL tell the story. It's a crappy "sevice". When I lived on a remote cattle ranch and only had dial-up, I wanted something faster, but I refused to even deal with an entity that felt the need to filll up my mailbox on a weekly basis with their silly CD....I did find a use for those.....target practice.  Yes, Hughesnet serves my current needs very well, and I do get testy when things don't go the way they should, but the alternatives are not even worth considering. I have no choice where I am....dial-up or satellite, and since I purchased the equipment in 2007 I could choose to dump them, but I don't feel like going through the hassles of trying out a new provider only to find they, too, have problems. The best I can do is come here and try to make others aware of my own issues with Hughesnet and how I was able/not able to resolve them.  It usually works out.  In this present issue wiith AOL and our emails....I really believe the issue is with AOL and they need to fix it....even if Hughesnet has to be the one to step in and alert them that they are being stupid.
Pawnee County
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

I tried AOL for about 2 hours that was all I could take.  It came in the mail with a free offer and I needed internet access, for a new PC, to download NetZero (This was back when Win 95 just came out) so I used the AOL CD for internet access to download NetZero then uninstalled it.  So AOL was useful after all.

AOL does have it's place though it is for folks that aren't real computer knowledgeable.  I do agree this is a AOL problem and HughesNet needs to address this issue.
Terry3199
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

The devotional I e-mailed out at about 6:30 AM did NOT generate a rejection message from AOL today. 
Try it right now, folks - I THINK it is working again -
Amanda
Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Hello Terry & Sally,

Our e-mail team has an open ticket regarding this issue. As soon as I hear an update on its closure and resolution and the cause, I will let you know. If you continue to experience rejection messages, please alert us and send the header information (not the HughesNet webmail error) to communitysupport@hughes.com


Thank you
Amanda

The header will appear as so:

Arrival-Date: Fri, 16 Jan 2015 07:52:15 -0500
Reporting-MTA: dns; smtp.hughes.net
Last-Attempt-Date: Fri, 16 Jan 2015 07:52:15 -0500
Status: 5.7.1
Final-Recipient: rfc822; email@aol.com
Remote-MTA: dns; mailin-04.mx.aol.com
Diagnostic-Code: smtp; 554 5.7.1 : (RLY:B1) http://postmaster.info.aol.com/errors/554rlyb1.html
Action: failed
Amanda
Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Hello All,

I've received an update. Our e-mail support team was able to send an email to a test AOL account using a hughes.net e-mail account. They reported there was no issues sending to AOL. The header that was provided to us by Terry indicates there was an individual block placed on that e-mail address. If the person you are trying to e-mail to has accidentally filtered you as spam, or their mailbox has filtered you as spam, they will need to place you on their safe senders list. This is especially true if you are sending daily e-mails that may cause the other person's inbox to inadvertently mark you as spam.

Please check with these users from AOL to make sure that you are on their safe senders list and re-try the messages again. If you still experience issues after this, please let us know.

Thank you.
Amanda

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Terry3199
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

Yes indeed - SOMETHING fixed it yesterday, so the E-mail support team did, indeed, send an E-mail to AOL.  The nature of the blocked message notice, however, precluded it being blocked by an individual; the E-mails were being blocked by AOL.  I am positive, because I have more than one AOL recipient, and they were ALL blocked, and starting yesterday they ALL worked OK.

Let us hope AOL does not block Hughes again; it is a HORRIBLE hassle to get a domain off of a blocked list.

Amanda
Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Terry

I am glad to know its working for you now. Is the same true for you, Sally? If there are still hiccups here, we definitely need to know so we can get everyone support quickly!

Thanks,
Amanda
Sally Thomas
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

YES!!!! :-)  My friend just replied this morning from both of her AOL email accounts, so all is well, for now. AOL is known for doing this sort of thing, so I expect it will happen again down the line. Thanks for going to bat for us, Amanda. Much appreciated.
Amanda
Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Great to know Sally!

Please always keep us in the know if you have troubles like this in the future. We're always here to offer advice or help out however we can.

Thank you,
Amanda
Terry3199
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

Thank you, Amanda!

HOORAY for HUGHES SUPPORT!!!