About Amanda

Amanda

Hi Bishop, Thank you for reaching out to us. There are no fees for late payments, but you may receive messages in-browser reminding you to make a payment. You can schedule a payment through https://supportcenter.myhughesnet.com, extend your due date or schedule a payment by calling us anytime at 1-866-347-3292. Thank you, Amanda

Amanda

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Amanda

Hi JIshmael, After reviewing the account I have found the following: The account cancellation was placed on 6/17/19, including a credit to ensure that your bill would be $61.34. The invoice you received may not reflect that, but the amount debited was $61.34. A return box was shipped from our warehouse on 6/19/19 The return box is marked as delivered by UPS on 6/25/19 (left at front door) I can private message you the tracking number if needed. Thank you, Amanda

Amanda

Hello JIshmael, Welcome to our community and thank you for posting. I've located your account and will begin investigating the account history. Your patience is appreciated. Thank you, Amanda

Amanda

Hi Amy, Please check your PMs, there should be a message there.

Amanda

Hi Susan, After looking through the account and orders, it looks like the service was successfully activated this morning. Can you plug a phone into your Voice ATA and check for a dialtone? -Amanda

Amanda

Hello Susan, Welcome to our community and thank you for your post. I have located your account and will see what is causing the error. I appreciate your patience. Thank you, Amanda

Amanda

Hi pferron, Thank you for providing the email you received, this is helpful. I am not sure why you got it and will follow up with our billing team to double check the automated rules are correct. I can confirm that the RMA is indeed completely closed out and there will be no charges for unreturned equipment. Thanks, Amanda

Amanda

pferron, I can't seem to locate recent notes from a customer service rep. Are you receiving the return notification through email? -Amanda

Amanda

Hello pferron, Thank you for the followup, it is unfortunate about the router. Perhaps it can be used as a repeater later on. Regarding the return of the HT1100, you are correct it does not need to be returned. It is possible our agents are looking at an old guide, so I'll check out the case notes and find out what they were referencing so it can be updated. -Amanda

Amanda · ‎06-13-2019

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Amanda

Amanda · ‎06-12-2019

Hi Amy, I am sorry to hear that the issue is not resolved. In your original post you specified some example sites that you were having trouble loading, is it still the case, or has the list narrowed? You're welcome to PM me some links so we can test them out on our end. Thanks Amanda

Amanda · ‎06-10-2019

Hi Ryan, We did not hear back from you with the information requested and it has been quite some time. When you do have the opportunity to followup, please send me a private message. Thank you Amanda

Amanda · ‎06-10-2019

Hi Ken, just checking to see if the replacement modem has resolved your issue as I see that your service is up and online currently. Thanks, Amanda

Amanda · ‎06-07-2019

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thank you, Amanda

Amanda · ‎06-04-2019

Hi Ken, I see that our support team has already shipped you a replacement modem. Please let us know here if the replacement does not resolve the issue. Thanks, Amanda

Amanda · ‎06-04-2019

Amy, I've sent you a private message with the results and next steps. Thanks, Amanda

Amanda · ‎06-04-2019

Good morning Amy, Welcome to our community! I see you've been trying some things to get your issue resolved, which definitely helps us narrow things down. I will be running a diagnostic check on your HughesNet system to see if anything appears abnormal. I appreciate your patience. Thanks Amanda

Amanda · ‎06-04-2019

Hello Brains28, Please be sure to check your private messages, as this thread will be closed. I am sending you the final update on your case via private message. Thank you, Amanda

Amanda · ‎06-03-2019

Hi - no need to call, I have made the order for you already. -Amanda

Amanda · ‎06-03-2019

Hi jbphillips01, Thank you for reaching out to us here in our community. Based on the symptoms you've described, a replacement modem is the only option to get you back online. We'll have one shipped to you at no cost as soon as possible. Thanks, Amanda

Amanda · ‎05-31-2019

Hi Gamby, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thank you, Amanda

Amanda · ‎05-31-2019

Hello, I just wanted to follow up and see if the repair was completed yesterday, and if so, do you find the connection to be more reliable? -Amanda

Amanda · ‎05-31-2019

Hello Robert, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thank you, Amanda

Amanda · ‎05-29-2019

Ryan, I've downloaded the recent calls and listened to a couple but did not hear any statement like this from the agent. This is in regard to the agent you spoke with yesterday 5/28 around 2:45PM EST?

Amanda · ‎05-28-2019

Hello Ryan, I appreciate you reaching out to us here and sincerely apologize for your experience. We take things like this very seriously and will investigate this interaction. I have located your account, will begin looking into this immediately, as well as find an agreeable resolution for you regarding the cancellation of your account. Your patience is appreciated. Thank you, Amanda

Amanda · ‎05-28-2019

Hi, While looking through the account history I noticed there was a dispatch scheduled to repoint your dish on 5/30/19. Based on the diagnosis of a bad alignment, this seems to be the best solution. Please let me know if you still experience connection issues after the technician has repointed your dish. Thank you, Amanda

Amanda · ‎05-28-2019

Hello username_153, Welcome to our community and thank you for your post. I've already located your account and will run diagnostics to see if I can find the root cause of the issue. Thank you, Amanda

Amanda · ‎05-28-2019

Hello mbmcu, Just checking in to see if there has been any improvement to your service since you first posted? Thanks Amanda

Amanda · ‎05-24-2019

Hi bc5989, Thank you for reaching out to us here. We are the office which receives the letters you mention, as our direct manager is Ellen, the same one you addressed above. I checked around the inbox and inquired with my coworkers, but we do not have a letter from you yet which means our corporate representatives have not had a chance to discuss this with you. All in all, the information you've already been provided is correct. We do not offer paperless billing without some kind of payment method on file and unfortunately there is not any kind of indefinite discount we can apply to cover the $5 if you want the paper bill but don't want to pay for it. We do have a new preference center area which you can use to adjust your notification settings, which if you have not seen, I suggest giving it a look to see if anything there would be helpful for you. Here is a short announcement on it: https://community.hughesnet.com/t5/About-the-Community/New-Notification-Options/m-p/110924/highlight/true#M1271 Thanks, Amanda

Online Status	Offline
Date Last Visited	‎11-29-2018 01:41 PM

About Amanda

Re: Late Bill payment

Re: Voice Issues Problems Service

Re: Major Issue

Re: Major Issue

Re: Unable to load certain websites, but can strea...

Re: Voice Issues Problems Service

Re: Voice Issues Problems Service

Re: Update to "This site can't be reached--after H...

Re: Update to "This site can't be reached--after H...

Re: Update to "This site can't be reached--after H...

Re: Modem no lights

Re: Unable to load certain websites, but can strea...

Re: Unethical Treatment When Cancelling Account

Re: Modem no lights

Re: Signal strength in 30's

Re: Modem no lights

Re: Unable to load certain websites, but can strea...

Re: Unable to load certain websites, but can strea...

Re: Billing for Cancellation

Re: No Internet Today 6-2-19

Re: No Internet Today 6-2-19

Re: RTMP protocol issue

Re: Signal strength in 30's

Re: Worst billing method and service I've ever had

Re: Unethical Treatment When Cancelling Account

Re: Unethical Treatment When Cancelling Account

Re: Signal strength in 30's

Re: Signal strength in 30's

Re: HN7000S without Web acceleration

Re: Worst billing method and service I've ever had