About Amanda

Thanks, good to know. I'd be off your account for a while before we started working on your case together again, so some of this got buried somewhere in my brain. I'm making a note here in a folder I have for you. I already made it abundantly clear to the engineer that the power appears sufficient and I also attached your monthly weather history for August and September. I'm trying to avoid any delays by putting the more common answers to their questions upfront.     ... View more

I won't have an update every day, but fyi I spoke w/an engineer about your case in specific this morning and they are still investigating which is the most information I have at this point.   ~Amanda ... View more

Hi John   C0RR0SIVE and BirdDog have both given you correct answers. If a plan is no longer available in your area anymore, or you've changed it too many times in a certain time period, the option will no longer be available.    -Amanda ... View more

For a second I though you meant your [HughesNet] bills and started hyperventilating XD ... View more

Hi dru5121,   Thank you for the clarification. I've requested a sales call review and will update you once I've received the results.   Thanks, Amanda ... View more

Asking the same thing over here Reggie. I hope you trust me when I say I am all over anyone involved in this over here, but I've shaken the tree bare to this point. I promise you this is at the top of a literal list of my tasks and I'll beeline over here with the latest. ... View more

Hi Cinnamonroll,    Just wanted to jump in and let you know I'm monitoring your case while Liz is out. I reached out to the engineers on your existing case and I am waiting to hear back. Thank you for waiting on us :)   Amanda ... View more

Rchadwick,   Thank you for reaching out to us here in the community. I want you to know that I take your situation very seriously and have already opened a case here in our corporate office for investigation. An alert has already been placed on the account regarding this situation. I will get this to the right people and get this resolved for you.   Thank you, Amanda ... View more

Hi Codeslinger,   Thank you for reaching out to us here in the community. I've located your account and have already opened a case for you. I will need to investigate the account and diagnostic history before I can provide next steps or further information. Your patience is appreciated.   -Amanda ... View more

Hi sokumbeau,   I've received the results of the sales call review. These were the findings:   The customer stated that the service would be needed for two people, but did not state that they planned on using the service for a VPN or to work from home.  HughesNet’s capabilities with a VPN are never discussed on the call. Our policy is that if a customer states or responds that the service will be used in whole or part to work for home, the sales agent MUST ask if the potential customer will be using a VPN or remote system. If the answer is yes, the agent will explain in detail what is cited in our FAQ. ... View more

Hi dru5121,   Welcome to our community and thank you for your post. I'd be glad to assist you in resolving your concerns. What was the price you were quoted by the sales agent?   -Amanda ... View more

Hi Pat,    If it is possible now, could you private message me or post here pictures of the wiring? The images attached to your account show good wiring and fresh di-electric grease application. Also, which device are you currently using and having issues with?    ... View more

Hi Pat,   Liz is out this week but I can certainly run diagnostics on your system and see what is going on.   Thanks Amanda ... View more

Hi sockumbeau,   Welcome to our community and thank you for reaching out to us here. I understand the situation must be frustrating and I will do my best to get this resolved for you. As maratsade said, we will need to request a sales call review. I will follow up with you back here with the results when I receive them. Your patience is appreciated.   Thank you, Amanda ... View more

Thanks, I have someone looking into this now. ... View more

Okay great I appreciate the info. I think the panel should be able to tell you this, but I'm not sure. When you have issues again, please note the current Input and Output measurements and if the UPS is in "greenpower" mode (icon is a plug as a flower)  from the LCD or software. To be honest I'm not entirely convinced that RF interference is the cause (apparently it is a thing with this UPS) but more that it's regulating itself to an operating voltage lower than what the modem needs. Since this was a problem on your previous HN equipment and now the new equipment, but not a problematic factor for others in your area/beam, there has to be some underlying constant and I'm determined to get to it.  ... View more

Thanks, I do remember looking at the product page for that UPS a while back. Do you actively use the included software for monitoring or anything like that?  ... View more

Hello! I literally just got done putting things together and making some adjustments. Your system looks to be holding steady and based on what I've compiled and looked at, I think that I have a good chunk of data to take back to engineers. In the past 30 minutes of me writing this, you might have experienced some dropped connections, but now that I've reset the transmission rates on your system I would like you to take it for a test run.    I think we've discussed in the past your power situation, but it may have been when you had Gen4... The HT2000W is still plugged into the strip with your other devices in your entertainment area? Lastly, can you check the outdoor cabling for any signs of corrosion? The cable drip loop on your pole mount has a metal connector also, please check that if possible.    This was about 3 hours ago (7PM EST)     I just did this one a few minutes ago (10:20ish PM EST)   ... View more

No one knows for sure aside from the mods... You'd think.. but no. just told it might be a long couple of nights of us working >_< - It's rare, but occasionally issues are caused by something not proprietary to HN and our 'clearance level' around here is moot.  ... View more

Hello! I'm going to write something to automatically monitor your power attenuation levels at a specific interval, along with some other stats. I may not have it ready until tomorrow, but I think this will help figure it out since we aren't really here to run the diagnostics as the problem is happening. ... View more

@Reggie - how do you grow beef?   (sorry couldn't help myself   ) ... View more