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The Hughes JUPITER 3 satellite is the largest commercial communications satellite ever built. When it was launched on July 28, it required a high-powered rocket booster to carry it two hours into space. The satellite weighs 9 tons (18,000 pounds), so that's roughly equal to lifting a school bus into space. When it separated from the launch booster, it was moving at about 6,000 mph.   Currently, it's in the Orbit Raising phase, making trips around the earth, increasing its distance from the ground by about 125 miles each time. It will be about 22,000 miles above the earth’s equator when it reaches its assigned position. At this distance, the satellite will be in sync with the Earth’s orbit and allow us to start final testing in preparation for our new plans coming later this year.   When JUPITER 3 comes online later this year it will be the most powerful version of HughesNet ever offered. ... View more

To our customers who were impacted by Hurricane Idalia, we realize you may have had to leave your home, your service may be interrupted, and/or your equipment may be damaged. Please call when you can at 877-940-2365 to report damaged equipment or to suspend service until you can return to your home. ... View more

Hughes is excited to announce that our new JUPITER™ 3 satellite successfully launched from Cape Canaveral, FL on July 28, 2023.   JUPITER 3 is the world's largest commercial satellite and will power our next-generation HughesNet plans, featuring higher speeds, and the most data ever offered. More details to come this Fall.   Click here for the option to watch the launch video and read more about Jupiter™ 3 ... View more

Hughes is excited to announce that we are on target to launch our next generation satellite, JUPITER™ 3, on Thursday, July 28, 2023! The Jupiter 3 satellite ushers in a new era in satellite internet. Learn more at Hughes.com/Jupiter3       *7/27/23 10:11 AM EST: This post was updated to reflect the latest launch date. *7/31/23 1:38 PM EST: This post was updated to reflect the actual launch date. ... View more

When is it time to upgrade your favorite device? It’s a question that can only be answered by you! However, we would like to provide some tips that may help you decide when is the best time to upgrade. Do you prefer the reliability of the device you’ve been using for years? If it isn’t broken, why upgrade it? Will a new device really improve my experience?   These are just a few of the questions you will need to consider when it is time to upgrade your phone, TV, or any other electronic device in your household. In the following article, we will provide some recommendations on when your old device may need replacing.   1. Performance:   While your current device may be working just fine, newer options come with upgrades you may have not considered. For instance, by upgrading you could experience faster speeds, higher resolutions, and other quality of life features that you may not be aware of. If your device seems sluggish or does not last very long without charging, a more affordable option may be to simply replace the battery. Apple offers a service where a professional will replace your battery for a fee. The fee varies from model to model, so it’s best to check the Apple website to get a total cost https://support.apple.com/iphone/repair/battery-replacement   Compare what your current device offers compared to the new model and make the best decision for yourself!   2. Support: Is your device still supported by the manufacturer? Whether it is a gaming system, phone, tablet, or TV, most of your smart devices require software updates to operate at their best! Additionally, updates provide more than User Interface enhancements. Many software updates include bug fixes and updates to address various security vulnerabilities. Cybersecurity experts advise against using not just smartphones, but any smart devices and software that no longer receives security updates or support. If your device is no longer supported or cannot receive updates, we recommend looking into upgrade options.    3. Functionality:   Is your device able to interface with the other devices in your home? Are you able to access both the 2.4GHz and 5GHz Wi-Fi bands provided with your HughesNet Modem? If not, you are not getting the most out of your internet service or your device! Devices manufactured prior to 2009, and in some cases 2011, will not have any access to the 5GHz Wi-Fi Band.     ... View more

Using a virtual private network (VPN) impacts the way your modem receives data. Learn more about using a VPN with HughesNet   A Virtual Private Network (VPN) is an added layer of protection. This layer of protection is only typically used when sensitive data is transmitted over the internet. To achieve this added layer of protection, data is encrypted or converted into a code that only the receiver can read. This encryption process requires the data to be encrypted and un-encrypted on both sides of the transfer. The encryption and un-encryption process can add time to the delivery. For typical cloud based applications a VPN is not required. Examples of VPN clients are Check Point Remote, FortiGate, FortiClient, and Cisco AnyConnect.   VPNs can work with HughesNet.   For many of your business activities, you may not need to be connected to your corporate network. If you do need to use a VPN, we recommend you try to limit your activities while connected. If you remain in the VPN for internet activities which do not require VPN access, it can potentially slow the network and will also use more of your service plan data.   Consult with your company's IT department to learn if Split Tunneling is an option. This feature is recommended because it can improve performance while connected to your VPN.   Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients. ... View more

8/30/20 3:57PM EST  The issue with our network provider is resolved, and service has been restored. --- 8/30/20 11:45AM EST  Some HughesNet customers are unable to access their service due to an issue with a network provider that carries a portion of U.S. Internet traffic to our satellite gateways. Our engineers are monitoring the situation and working closely with the provider to return service to normal as quickly as possible. ... View more