About Amanda

Amanda

Just realized I didn't clarify - the issue that should be resolved is forwarding to MSN. Are you able to do that now?

Amanda

Hey Gabe, Just wanted to pop in and see if you have checked on this bug recently? I received a notification that it should be fixed now. Unclear on if its across the board/permanent, but I will find out.

Amanda

Hi Gabe I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this: Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions. Hope you are well Amanda

Amanda

Gotcha, that is the exact issue we're looking at. We've got some logged examples of these emails being rejected on one part of the pipeline, so at this point it is a matter of getting the rejecter and rejectee together on a call to bounce some emails back and forth and see where they are getting tripped up. I'm optimistic on a solution, but I can't guarantee it by the end of the year. Many companies right now put holds on their change windows to prevent bad rollouts/fixes from causing problems and not having enough people in the office to support rollbacks or troubleshooting. Luckily we're almost past that hold time. -Amanda

Amanda

Howdy y'all! Long time no chat. So while Liz is out I am checking in with the various teams working on this behind the scenes. Yesterday we were able to get some logs pulled related to this issue that will help identify the root cause and hopefully an easy fix. We have to coordinate across time zones and holiday schedules, but it is acknowledged as a problem and is actively being investigated. Thanks Amanda

Amanda

Hi K603, Welcome to our community! I located your account and see that one of our phone support agents set you up with a visit from a service technician. Please let us know how the visit goes and if you have any other concerns. Thank you, Amanda

Amanda · ‎08-30-2020

8/30/20 3:57PM EST The issue with our network provider is resolved, and service has been restored. --- 8/30/20 11:45AM EST Some HughesNet customers are unable to access their service due to an issue with a network provider that carries a portion of U.S. Internet traffic to our satellite gateways. Our engineers are monitoring the situation and working closely with the provider to return service to normal as quickly as possible.

Amanda · ‎03-25-2020

Hi everyone, After escalating again to our email team, they have informed us that should no longer be issues regarding logging in on 3rd party clients. If you haven't already, consider updating your password and trying again. To address a second issue reported by @RobertOder - while the HughesNet system maybe functionally optimally, there may be underlying issues outside of the HughesNet network causing delay in retrieving/delivering emails. Please let me know if you are still experiencing issues loggin into your 3rd party clients even after resetting your password. Thank you

Amanda · ‎03-23-2020

Hi everyone, Sorry for the wait. We believe this issue is now resolved. Please test and confirm or let me know if you are still experiencing the same issue. Thank you

Amanda · ‎03-21-2020

Hi Ammanajjar70 Thank you for reaching out to us! Sorry to hear you can't get online, I understand that is important now more than ever. When was the last time you were able to connect to wi-fi? Is this a new device or the same one you've always used?

Amanda · ‎03-21-2020

Hi Skipper983, When was the last time the service was functional or last time you saw the lights on the modem? Was there any bad weather that could have knocked it out? It might also be a good idea to check the outlet it is plugged into with another device like a phone charger or making sure the on switch is flipped if it is a power strip.

Amanda · ‎03-21-2020

Hi mkuehner, I just replied to a thread regarding the same thing here. A workaround in the meantime would be to access through webmail.

Amanda · ‎03-21-2020

Hi everyone, Thank you for reporting the issues you are experiencing with email. I've escalated this to the appropriate engineering group here, but it may not be until Monday that we get a response. In the meantime, webmail should work as a workaround. Thanks

Amanda · ‎03-21-2020

Hi drchrds47, Thanks for visiting our community! I located your account and see you spoke with a support agent this morning and a reactivation was done. Let me know if it didn't come back online or if you have any other concerns.

Amanda · ‎02-14-2020

If you were a triangle, you'd be acute one.

Amanda · ‎02-13-2020

@maratsade wrote: Also, today is Thor's Day, so be sure to decorate your home with hammers. Why not the other way around?

Amanda · ‎02-11-2020

Is it tomorrow yet? I think the only chocolate + mint combos I dont mind eating are spearmint. Like the ones from Olive Garden or the hotel pillow chocolates.

Amanda · ‎02-06-2020

FroYo always reminds me of the episode of Seinfeld where they think they're eating fat-free froyo but each end up gaining a bunch of weight!! I like fudgy brownie bits on vanilla bean the best! :)

Amanda · ‎02-03-2020

what is football? (joking...sort of.)

Amanda · ‎01-30-2020

Nap time :D

Amanda · ‎01-29-2020

Amanda · ‎01-29-2020

WoW!!! So Fancy!

Amanda · ‎01-29-2020

What is the most difficult puzzle you've ever completed? Mine was figuring out the final episode of Lost! (lol!) Did you know the worlds largest jigsaw puzzle consists of more than 550,000 pieces? It took 1,600 people to put together! Talk about team work https://www.guinnessworldrecords.com/news/2011/10/vietnam-puts-together-the-world%e2%80%99s-largest-jigsaw-puzzle

Amanda · ‎01-20-2020

My favorite appetizer.. Queso Fundido (Flameado) - iron skillet melted oaxaca cheese, chorizo and eaten with tortilla chips or a hot corn tortilla :)

Amanda · ‎12-18-2019

Hi Joe, Thank you for providing the speed test results right away! I've tried running diagnostics on your system but cannot seem to communicate with it. Is your HughesNet modem powered on? Thanks, Amanda

Amanda · ‎12-16-2019

We wish you the best with your new ISP! -Amanda

Amanda · ‎12-16-2019

Hi curtiswoten, Welcome to our community, we're here to help! As our great members here have asked, what website are you visiting when you get this error? And regarding Netflix, what devices are you trying to stream on? Thanks, Amanda

Amanda · ‎09-17-2019

Hello GSevison, I see you've cancelled your service already, and wish you the best of luck with your new ISP! Amanda

Amanda · ‎09-13-2019

I recommend searching for "ground station" instead of "gateway" if you want to see images. Think of a virtually empty lot of land with a building and ginormous reflector(s). They're extremely secure, though. Couldn't even get an appointment to take a short tour of one of ours, but I don't think I missed much as they look a tad...well...boring. Amanda

Amanda · ‎08-20-2019

Hi dspicer, Generally what will happen is when the update is pushed and confirmed, we'll reach out to any customers we are working with and see if there is any improvement. Once engineering has given an update, we'll let you know. Thanks, Amanda

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Date Last Visited	‎09-18-2020 09:27 AM

About Amanda

Re: Community notification emails have stopped.

Re: Community notification emails have stopped.

Re: Community notification emails have stopped.

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