About Amanda

Hello Moltke2010,   Welcome to our community and thank you for reaching out to us. I've located your account and have already submitted a sales call review request. Your patience is appreciated.   Thank you, Amanda ... View more

Hi jenfon59,   Did GabeU's workaround help at all? If anything, please send me a private message with the e-mail address you are having problems with and I can have this corrected.   Thank you, Amanda ... View more

ummm maybe not... ... View more

That's it - we're taking every ones water bottles back. Cough 'em up. XD ... View more

Hello just checking in. Has the bonus zone been behaving?    Amanda ... View more

Hi bsueb77,   That is correct, your renewal term was only one year. Our order e-mail must be incorrect and I will pass this information on to our billing team to investigate. The person you talked to after placing the order (Byron from Monterrey, MX) explained the same, that the term was only one year despite the time frame provided in the e-mail. You then informed him you just didn't want the Gen5 service and wanted to cancel the service in December. Before the call was over, the agent asked if you needed anything else and you informed him you needed to pay your bill. He provided instructions on how the new automated payment method works over the phone and while he was getting ready to set that up, you informed him you would call back and you both said goodbye to each other.    Since we never received a call from you after that to pay the bill and did not receive the payment through any other method, the account has been past due since March 2018. Because of this the account was locked on 5/5/18. Accounts locked for this reason are immediately billed unreturned equipment fees and the early termination fee. If the account is brought current then the equipment and termination fees would both be removed. To be thorough I do want to add that UPS leaving your box outdoor and it not being brought inside is not part of any of these fees you are being billed by HughesNet.    Thank you, Amanda ... View more

Hey JoshFromAkron, I'm glad you found the community, thank you for posting. Please send us a private message with your HughesNet account number and we'll review your installation and diagnostics to see if we can pinpoint the root cause of the slow speeds you are receiving. -Jorge ... View more

Hello bsueb777,     I see it's your first post here, so welcome to the community! I've located your account and will review the history to get a better idea of what is going on.  Your patience and understanding are much appreciated.   Thank you, Amanda ... View more

Hi Lou,   As @MarkJFine mentioned if your DirectTV box is connected with a LAN cable (looks like a phone cable). Simply disconnecting the cable will disconnect the box from the internet. If your DirectTV box is using Wi-Fi then @GabeU has provided the correct steps for that as well.    -Wade ... View more

Thanks for letting me know - I'll check back to see if anything has changed. Have a good weekend!   Amanda ... View more

Hey Bravelute, I'm glad you found the community, thank you for posting. Thank you as well MarkJFine and GabeU for the helpful information. -Jorge ... View more

Hi redgyul   Just a check-in. The next step to resolving this has been determined and an admin in our billing dept must perform and specific configuration reload on your account. I am just waiting on them to complete that step and will let you know when it is done.   Thanks Amanda ... View more

Hi budgeta,   Can you tell me on what device you made the IPv6 change?   ~Amanda ... View more

Okay, so on the network NOC side of things there is no visible reason this is occurring. It must be deeper in the system than I can see or is coded by something other than your address. I've sent a message flagged as high importance to our database group to investigate. I've set a calendar reminder for Monday morning to check in.   Since I put the new address in even more places tonight, it could very well update overnight, but I'm not sure. I've tried re-associating you to the gateway, clearing out everything in the modem, but couldn't force anything to take. I will be out of the office (but still working) Mon-Wed, so if for some reason I cannot reply to you, please PM or tag @Liz here as she is copied on the message and can let you know if we've heard back yet.   Thank you, Amanda ... View more