About Amanda

Amanda

8/30/20 3:57PM EST The issue with our network provider is resolved, and service has been restored. --- 8/30/20 11:45AM EST Some HughesNet customers are unable to access their service due to an issue with a network provider that carries a portion of U.S. Internet traffic to our satellite gateways. Our engineers are monitoring the situation and working closely with the provider to return service to normal as quickly as possible.

Amanda · ‎03-25-2020

Hi everyone, After escalating again to our email team, they have informed us that should no longer be issues regarding logging in on 3rd party clients. If you haven't already, consider updating your password and trying again. To address a second issue reported by @RobertOder - while the HughesNet system maybe functionally optimally, there may be underlying issues outside of the HughesNet network causing delay in retrieving/delivering emails. Please let me know if you are still experiencing issues loggin into your 3rd party clients even after resetting your password. Thank you

Amanda · ‎03-23-2020

Hi everyone, Sorry for the wait. We believe this issue is now resolved. Please test and confirm or let me know if you are still experiencing the same issue. Thank you

Amanda · ‎03-21-2020

Hi Ammanajjar70 Thank you for reaching out to us! Sorry to hear you can't get online, I understand that is important now more than ever. When was the last time you were able to connect to wi-fi? Is this a new device or the same one you've always used?

Amanda · ‎03-21-2020

Hi Skipper983, When was the last time the service was functional or last time you saw the lights on the modem? Was there any bad weather that could have knocked it out? It might also be a good idea to check the outlet it is plugged into with another device like a phone charger or making sure the on switch is flipped if it is a power strip.

Amanda · ‎03-21-2020

Hi mkuehner, I just replied to a thread regarding the same thing here. A workaround in the meantime would be to access through webmail.

Amanda · ‎03-21-2020

Hi everyone, Thank you for reporting the issues you are experiencing with email. I've escalated this to the appropriate engineering group here, but it may not be until Monday that we get a response. In the meantime, webmail should work as a workaround. Thanks

Amanda · ‎03-21-2020

Hi drchrds47, Thanks for visiting our community! I located your account and see you spoke with a support agent this morning and a reactivation was done. Let me know if it didn't come back online or if you have any other concerns.

Amanda · ‎02-14-2020

If you were a triangle, you'd be acute one.

Amanda · ‎02-13-2020

@maratsade wrote: Also, today is Thor's Day, so be sure to decorate your home with hammers. Why not the other way around?

Amanda · ‎02-11-2020

Is it tomorrow yet? I think the only chocolate + mint combos I dont mind eating are spearmint. Like the ones from Olive Garden or the hotel pillow chocolates.

Amanda · ‎02-06-2020

FroYo always reminds me of the episode of Seinfeld where they think they're eating fat-free froyo but each end up gaining a bunch of weight!! I like fudgy brownie bits on vanilla bean the best! :)

Amanda · ‎02-03-2020

what is football? (joking...sort of.)

Amanda · ‎01-30-2020

Nap time :D

Amanda · ‎01-29-2020

Amanda · ‎01-29-2020

WoW!!! So Fancy!

Amanda · ‎01-29-2020

What is the most difficult puzzle you've ever completed? Mine was figuring out the final episode of Lost! (lol!) Did you know the worlds largest jigsaw puzzle consists of more than 550,000 pieces? It took 1,600 people to put together! Talk about team work https://www.guinnessworldrecords.com/news/2011/10/vietnam-puts-together-the-world%e2%80%99s-largest-jigsaw-puzzle

Amanda · ‎01-20-2020

My favorite appetizer.. Queso Fundido (Flameado) - iron skillet melted oaxaca cheese, chorizo and eaten with tortilla chips or a hot corn tortilla :)

Amanda · ‎12-18-2019

Hi Joe, Thank you for providing the speed test results right away! I've tried running diagnostics on your system but cannot seem to communicate with it. Is your HughesNet modem powered on? Thanks, Amanda

Amanda · ‎12-16-2019

We wish you the best with your new ISP! -Amanda

Amanda · ‎12-16-2019

Hi curtiswoten, Welcome to our community, we're here to help! As our great members here have asked, what website are you visiting when you get this error? And regarding Netflix, what devices are you trying to stream on? Thanks, Amanda

Amanda · ‎09-17-2019

Hello GSevison, I see you've cancelled your service already, and wish you the best of luck with your new ISP! Amanda

Amanda · ‎09-13-2019

I recommend searching for "ground station" instead of "gateway" if you want to see images. Think of a virtually empty lot of land with a building and ginormous reflector(s). They're extremely secure, though. Couldn't even get an appointment to take a short tour of one of ours, but I don't think I missed much as they look a tad...well...boring. Amanda

Amanda · ‎08-20-2019

Hi dspicer, Generally what will happen is when the update is pushed and confirmed, we'll reach out to any customers we are working with and see if there is any improvement. Once engineering has given an update, we'll let you know. Thanks, Amanda

Amanda · ‎08-19-2019

Hi Kirk, I'll make sure there are no charges for the equipment, you still do not need to return it. The email seems to have been sent in error, but I've already ensured the replacement order is closed to avoid any unexpected charges. Thank you Amanda

Amanda · ‎08-19-2019

Hi dspicer, I am not sure if you had seen Liz's post from last week, but if not, I just wanted to let you know this is a known issue and a modem update is due out this month to address dropped calls. Thank you, Amanda

Amanda · ‎08-14-2019

Welcome to the community and thank you for posting. Have you had a chance to review the user manual here: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041264-0001_a.pdf ? Thanks, Amanda

Amanda · ‎07-05-2019

Hi Bishop, Thank you for reaching out to us. There are no fees for late payments, but you may receive messages in-browser reminding you to make a payment. You can schedule a payment through https://supportcenter.myhughesnet.com, extend your due date or schedule a payment by calling us anytime at 1-866-347-3292. Thank you, Amanda

Amanda · ‎07-02-2019

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Amanda · ‎06-27-2019

Hi JIshmael, After reviewing the account I have found the following: The account cancellation was placed on 6/17/19, including a credit to ensure that your bill would be $61.34. The invoice you received may not reflect that, but the amount debited was $61.34. A return box was shipped from our warehouse on 6/19/19 The return box is marked as delivered by UPS on 6/25/19 (left at front door) I can private message you the tracking number if needed. Thank you, Amanda

Online Status	Offline
Date Last Visited	14 hours ago

About Amanda

[Restored] Service Connectivity Announcement 8/30/...

Re: E-mail connection keeps failing

Re: E-mail connection keeps failing

Re: Internet

Re: No Lights on Modem

Re: Problem using Outlook

Re: E-mail connection keeps failing

Re: Reactivate suspended account

Re: <3

Re: It's World Radio Day

Re: Feel that cool breeze? It's Peppermint Patty D...

Re: Let's Go Go get some FroYo

Re: Everyone awake?

Re: Today is the Day We've All Been Waiting For

Re: It's National Puzzle Day!

Re: It's National Puzzle Day!

It's National Puzzle Day!

Re: Trying a new thing...

Re: slow speeds here, please help

Re: Just want to say........

Re: 502 Bad Gateway nginx/1.0.15

Re: Dis-affirming any and all agreements with Hugh...

Re: What does a gateway look like?

Re: Hughesnet Voice - Dropped Calls

Re: return request

Re: Hughesnet Voice - Dropped Calls

Re: Assigning ports in hughesnet router

Re: Late Bill payment

Re: Voice Issues Problems Service

Re: Major Issue