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Amanda
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Joined 12 years ago
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Re: spam update
Hello mpmf, Chargerdreamer, This morning at approximately 5AM EST, the email provider informed us they had updated their spam filters. If you have or do receive a spam email from that domain after 5AM EST this morning (3/30), please follow the instructions below, copy the text and send it to 'communitysupport@hughes.com'. Within the Hughesnet mail web app, click on the checkbox to the left of the most recent spam email you are reporting In the menu above your inbox, click the three dots to expand the menu '...' Click "Show Original" - a new window should pop up Copy and paste this text into an email to communitysupport@hughes.com Thank you, Amanda40Views0likes0CommentsRe: Relentless Spamming
Hello all, It has been a while since we've heard any new reports and to keep topics relevant, I'll be closing this thread and marking it as solved. If anyone notices new spam from the same domains, please first try blocking the domain as spam with a wildcard ex: " *@sm.wemystic.com ". If te emails persist, please create a new thread with the domain. Thanks, Amanda35Views0likes0CommentsRe: Relentless Spamming
Hello Chargerdreamer, We've received an update that the domain sm.wemystic.com has been blocked by the email provider manually, but this was not until about 6PM EST on the 14th. Please let us know if you continue to receive these emails in your inbox so the provider can investigate further. Thanks, Amanda171Views0likes0CommentsRe: Relentless Spamming
Thank you hooterville! I am escalating this information over to our email provider. I will be out of the office beginning tomorrow, so please check back for updates from Jay - he will be able to share any information we get back or ask for more information as the case is investigated. Amanda44Views1like1CommentRe: Relentless Spamming
Hi all, I'm sorry you have not been getting replies on this. I am escalating this issue to our email provider and internal teams. To be sure I am giving accurate info, can anyone confirm that you are blocking the domain "pnc.si"and still getting emails in your inbox from that domain? Thanks, Amanda74Views1like0Comments